Delegated Authority Operations Analyst

Operations Analyst – Delegated Authority & Underwriting Controls The Operations Analyst is a key contributor to the Delegated Authority & Underwriting Controls team, reporting to the AVP Operations. This role focuses on automating manual workflows, improving data quality operations, and supporting the Delegated Authority Data Modernization initiative. Key Accountabilities/Deliverables Identify, document, and streamline recurring manual workflows using Visio, Power Automate and Excel to reduce manual effort and improve operational consistency. Support program onboarding tasks including data mapping, field-level validation rule setup, and canonical reference table maintenance. Build and maintain file delivery automation workflows to streamline document routing and processing across the Delegated Authority department. Create and maintain data dictionaries across business partners, documenting field definitions, accepted values, source-to-target mappings, and validation rules. Coordinate with IT to submit and track permission related tickets, ensuring timely access provisioning. Partner with team members across Delegated Authority business units to document and maintain critical business practices. Support bordereaux ingestion operations including file validation, exception triage, and issue tracking across program data sources. Monitor QA check results and maintain pass/fail/warn logs in Operations Lakehouse; elevate data quality issues and track remediation actions to closure. Collaborate with the Data Engineering team to translate business requirements into technical specifications and support pipeline development and testing. Document operational procedures and data definitions in support of SOX control compliance and audit readiness. Perform ad hoc analysis and produce operational reports and dashboards. Support continuous improvement by identifying process gaps and proposing automation or tooling solutions based on operational data. Perform additional duties as required to support evolving business needs. Technical Knowledge and Understanding Power Automate – flow design for file routing, notifications, and approval workflows. Microsoft 365 – Excel (advanced), Teams; SharePoint/OneDrive familiarity is a plus. Visio – process mapping and workflow documentation. Jira/Azure DevOps – create, track, and manage tickets for IT requests. Power BI – report and dashboard development, DAX measures, data model design (desirable). T‑SQL and Spark SQL – basic to intermediate querying against data platforms (desirable). Experience and Qualifications Bachelor’s degree in Information Systems, Computer Science, Operations, Finance, Business Analytics, or a related field, or equivalent practical experience. 2+ years of experience in a Data Analyst, Operations Analyst, or similar role with demonstrated automation output. Strong ability to manage multiple priorities simultaneously, ensuring deadlines and service expectations are consistently met. Exposure to continuous improvement, process optimization, or SOX‑compliant operational environments is a plus. Excellent analytical and critical thinking skills with the ability to derive insights from complex datasets. Strong attention to detail and ability to deliver accurate results within specified deadlines. Effective communicator with the ability to convey information clearly and professionally across all levels of the organization. Specialty Knowledge Specialty insurance or Delegated Authority / program business experience is a strong plus. EEO Statement Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position. Benefits Competitive salary and opportunities for professional development and advancement. Medical, dental, vision, and life insurance. Short and long‑term disability. Company‑match 100% of a 6% contribution 401(k) plan. Employee Assistance Plan. Health Savings Account, Flexible Spending Account, Health Reimbursement Account. Wellness program. #J-18808-Ljbffr Core Specialty Insurance Services, Inc.