Operations Manager

divh2Operations Supervisor/h2pWere building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, youll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time./ph3Position Summary/h3pAn Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures./ph3Essential Functions:/h3p1. Management/pulliWork effectively with store management and store crews/liliSupervise the stores crew through assigning, directing and following up of all activities/liliEffectively communicate information both to and from store management and crews/li/ulp2. Customer Service/pulliAssist customers with their questions, problems and complaints/liliPromote CVS customer service culture. (Greet, offer help, and thank)/liliHandle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers/liliProvide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)/liliMaintain customer/patient confidentiality/li/ulp3. Merchandise/Presentation/pulliPrice merchandise/liliStock shelves/liliSupport the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise/liliSupport the planning, execute the display and maintenance of off-shelf merchandise/li/ulh3Required Qualifications/h3ulliDeductive reasoning ability, analytical skills and computer skills./liliAdvanced communication skills, supervision, and influencing skills/liliAbility to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise/li/ulh3Preferred Qualifications/h3ulliExperience as a retail supervisor/li/ulh3Education/h3pHigh School diploma or equivalent preferred but not required./ph3Anticipated Weekly Hours/h3p40/ph3Time Type/h3pFull time/ph3Pay Range/h3pThe typical pay range for this role is:/pp$16.50 - $24.00/ppThis pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors./ppOur people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong./ppGreat benefits for great people/ppWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families./ppThis full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility./ppAdditional details about available benefits are provided during the application process and on Benefits Moments./p/div