Service Advisor

Service Advisor - Vanlife Customs

This is not a traditional service advisor role. We don't focus on volume - We focus on how well you treat people, how clearly you communicate, and how effectively you bring projects to completion with care, precision, and finesse.

Vanlife Customs is a customer-focused adventure van upfitter committed to delivering high-quality workmanship, transparent communication, and an exceptional client experience. We are passionate about custom van builds, performance, maintenance, and building long-term relationships with our customers through honesty, craftsmanship, and attention to detail.

Our team specializes in custom camper van conversions, business vehicle conversions, electrical systems, heating and cooling solutions, suspension upgrades, diagnostics, accessories, and ongoing vehicle support.

Whether a customer is visiting for a full build, service work, or a simple upgrade, our goal is to provide a professional, trustworthy, and enjoyable experience from start to finish.

We are looking for a motivated, organized, and customer-oriented Service Advisor to join our growing team and help deliver a premium experience for every client who walks through our doors. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about the overland and outdoor industry.

Position Overview

The Service Advisor serves as the primary point of contact between customers and the Vanlife Customs team. This role is responsible for creating a welcoming and professional experience while helping customers navigate service work, upgrades, diagnostics, and custom installation projects.

The ideal candidate is personable, detail-oriented, organized under pressure, and capable of building trust through proactive communication and transparency. Strong customer service skills are more important than deep automotive knowledge in this role.

Responsibilities

• Serve as the primary point of contact for customers throughout the service process
• Build trust through clear, transparent, and proactive communication
• Deliver a high-end, white-glove customer experience that reflects the Vanlife Customs brand
• Greet customers and assist with vehicle check-in and service write-ups
• Listen to customer concerns and accurately document symptoms, upgrade requests, and repair needs
• Build and present repair estimates and service recommendations
• Communicate with technicians regarding diagnostics, installations, repair status, and timelines
• Maintain regular communication with customers throughout the build or service process
• Coordinate scheduling and workflow to maximize shop efficiency
• Process invoices and collect payments upon vehicle delivery
• Maintain accurate service records and customer information
• Ensure a clean, professional, and organized front office environment
• Deliver exceptional customer service and build long-term client relationships

Qualifications

• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and team-oriented mindset
• Passion for adventure vans, overlanding, automotive service, or the outdoor lifestyle industry is a plus

Preferred Experience

• Experience in automotive, RV, overland, fabrication, or van conversion industries
• Familiarity with estimating and invoicing software
• Knowledge of electrical systems, heating and cooling systems, suspension upgrades, and vehicle accessories is a plus
• Understanding of service scheduling, maintenance processes, and diagnostics

Compensation & Benefits

• Competitive pay: $52,000-$67,000 plus bonus, dependent on experience
• Performance incentives and bonus opportunities
• Employee discounts
• Paid time off
• Opportunities for growth and advancement
• Supportive and passionate team environment

Schedule

Full-time position TuesdayFriday with schedule shifts to create 4-day holiday weekends