Bilingual Group Sales Center Coordinator

Responsibilities Respond to customer questions and complaints promptly and reflect the Mission, Vision, and Spirit of the USSRC in a courteous, efficient manner. Promote courteous customer service; monitor and ensure that customer hold time and abandonment rate is acceptable and answer the 800‑line promptly to ensure excellent customer care. Process all reservations received by email or online, as well as adjustment forms for cancellations, refunds, transfers, add‑ons, decamped bookings for individual trainees in an expedient manner. Ensure that all trainee confirmations and information are emailed and/or mailed in a timely manner. Meet or exceed the expectations of the Assistant Director of Sales/Sales Center Manager for the timely and accurate completion of related tasks and assignments. Coordinate with Group Sales Coordinators on clients who need updates and completion on registration, forms, and payments of their groups. Monitor and proactively address missing health, scuba, and transportation forms for individual campers. Ensure missing forms are completed, missing fees collected, entered into the computer and forwarded to Camp operations in a timely manner that meets deadlines. Respond to customers on the sales lead list utilizing electronic and traditional means of providing information about the Center and its programs. Meet or exceed the expectations of the Sales Manager, Assistant Director of Sales, and Director of Sales for accurate and timely completion of related tasks and assignments. The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position. Supervisory Responsibilities Yes Travel Required No Qualifications Required Education Minimum high school diploma or equivalent (GED). Required Experience Minimum of 2 years of customer service experience. Must be able to handle a high stress environment with a consistently pleasant attitude. Fluency in Spanish, including speaking, reading, and writing, is required. Computer Experience: Knowledge of standard PC computers and Windows based operating systems; including Microsoft Office, calendar scheduling, internet research, and other required software applications on personal computer. Experience with Microsoft Excel required. Physical Requirements Walking and climbing (stairs) to access other departments, buildings, and to travel. Sitting for long periods of time (4-6 hours) developing proposals, corresponding with donors, and handling other documents. Standing for short periods of time (2-4 hours) conducting presentations to potential donors, agencies, individuals, and officials. Carrying and lifting supplies and equipment up to 30lbs waist high. Bending, kneeling, and reaching to experience all areas of the USSRC and to conduct tours. Sight, reading, wrist movement, and feeling to operate computer terminal, handle documents, operate automobile for travel, and interact with donors. Talking and Hearing to communicate with supervisors, co‑workers, and donors in person and over the telephone. Eligibility Qualifications Must be authorized to work in the United States. Work Environment Environmental Factors This position involves working in a climate‑controlled office environment. This position deals extensively with individuals and organizations on behalf of the U.S. Space & Rocket Center and the Foundation. This position deals with employees who interact with assigned area of responsibility. Expected Hours of Work Monday – Friday, 9 am – 5 pm. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, or veteran status. Duties and Responsibilities May Change With or Without Notice This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice. #J-18808-Ljbffr