Front Desk Agent

Job Description

Job Description

**Job Title: Front Desk Agent**

**Location:** [Cooperstown Ny]

**Company:** [The Holiday Inn Express and Suites]

**About Us:**
Join [The Holiday Inn Express and Suites], a reputable leader in the hospitality industry known for providing exceptional guest experiences. We are committed to delivering excellence and ensuring our guests feel welcome and valued. We offer a dynamic and supportive work environment with growth opportunities for our team members.

**Job Description:**
We are seeking a dedicated and detail-oriented Night Auditor and Front Desk Agent to join our team. This dual-role position is critical in maintaining smooth operations during the overnight hours while providing exemplary service to our guests. The ideal candidate will possess strong organizational skills, a passion for customer service, and the ability to work independently.

**Key Responsibilities:**

- Perform end-of-day financial audits to ensure accurate and thorough recording of transactions.
- Reconcile and balance accounts, generate financial reports, and make necessary corrections to accounts as needed.
- Handle guest check-in and check-out processes efficiently and courteously.
- Manage and resolve guest complaints and requests with professionalism and empathy.
- Monitor hotel security and address any issues that arise during the night shift.
- Answer phone calls and respond to inquiries, ensuring excellent communication and service standards.
- Assist with additional administrative tasks, including data entry and maintaining up-to-date hotel records.
- Collaborate with other team members to ensure guest satisfaction and seamless daily operations.

**Qualifications:**

- Previous experience in a hotel front desk or night audit role is preferred.
- Excellent customer service and interpersonal communication skills.
- Strong attention to detail and proficiency in basic accounting principles.
- Ability to work independently and make quick decisions in a fast-paced environment.
- Proficient in using hotel management software and computer applications.
- Availability to work overnight shifts, including weekends and holidays.

**What We Offer:**

- Competitive salary and benefits package, including health and dental insurance.
- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Discounts on hotel accommodations and services.

**How to Apply:**
Interested candidates are encouraged to submit their resume and cover letter to [email address] with the subject line "Night Auditor and Front Desk Agent Application."

[The Holiday Inn Express and Suites] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming you to our team!