Banquets Set-Up Lead

Lead Banquet Coordinator

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is "that the future may learn from the past" through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

The Lead Banquet Coordinator assists in leading the Banquet Housecleaner Department to ensure the continual cleanliness and attractive presentation of the Conference Center (Inside and Outside), and to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions on and offsite.

Main Duties:

• Leads the activities of the Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Transports banquet, catering and conference items to locations as requested. Leads team to ensure items are properly set up and taken down.
• Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Regularly reviews and evaluates the Meeting Scope and other reports to determine the degree of customer satisfaction; takes action to correct identified deficiencies.
• Prepares or reviews schedules adhering to staffing and budgetary guidelines.
• Monitors payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.).
• Arranges for repair of facilities and equipment with CWC-HG maintenance, Lodge Housekeeping, or outside contractors.
• Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required.
• Works with conference services, chefs, clients and banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards and administers department policy.
• Attends regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments.
• Meets with conference clients at pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been met.
• Performs other related duties as assigned.

This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act (FLSA). This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

Required Education and Experience:

• High school diploma or equivalent.
• 5 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook).
• Must possess a valid Commonwealth of Virginia driver's license and have an acceptable driving record based on The Colonial Williamsburg Foundation's criteria.

Preferred Qualifications:

• 7 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Previous experience with industry Point of Sale and Hotel Date Input Systems (Opera).
• Previous experience as a banquet housecleaner or lead banquet housecleaner.

Key Skills / Competencies:

• In depth knowledge of various types of banquet room set ups (Conference, Classroom, Theater).
• General knowledge of conference center operations.
• Must possess outstanding interpersonal and public contact skills.
• Must have basic mathematical abilities to perform and process banquet checks.
• Ability to lead and train banquet housecleaner employees.
• Ability to analyze expenses and manage to budgetary guidelines.
• Must ensure outstanding guest service and experience in stressful situations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.