Loan Servicing Intern

Loan Servicing Intern

RCN Capital is a national, direct private lender supporting real estate investors across the country.

The Loan Servicing Intern will support the Loan Servicing team by performing a variety of administrative, operational, and analytical tasks related to the servicing lifecycle. This role is ideal for a college student pursuing a degree in business, finance, accounting, data analytics, or a related field who is seeking hands-on experience in mortgage/loan operations. The intern will gain exposure to real-world servicing functions, compliance requirements, loan documentation, and customer service processes.

Responsibilities:

• Loan Administration & Data Management • Assist with the review, organization, and maintenance of loan files and electronic records.
• Update internal systems with loan-level data, status updates, and required documentation.
• Conduct routine audits of loan documents for completeness, accuracy, and compliance.
• Support the preparation of monthly reports, dashboards, and internal tracking logs.

• Payment & Escrow Support • Help reconcile payment histories, escrow balances, and transaction discrepancies.
• Research borrower inquiries or payment issues and prepare findings for servicing staff.

• Customer Service & Communications • Draft borrower communications, notices, and follow-up emails as directed by servicing staff.
• Assist in logging, tracking, and resolving inbound borrower requests.

• Compliance & Quality Control • Support the team in meeting regulatory and internal policy requirements.
• Assist with quality control reviews and documentation corrections.

• Special Projects • Participate in system enhancement testing, workflow improvements, and data clean-up initiatives.
• Contribute to department-wide projects and process optimization efforts.
• Assist with ad hoc tasks as needed across Loan Servicing.

Requirements:

• Strong attention to detail and high level of accuracy.
• Excellent organizational and time-management skills.
• Proficient with Microsoft Excel, Word, and Outlook (experience with spreadsheets preferred).
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Willingness to learn loan servicing concepts and industry terminology.

Educational Paths of Interest:

• Current college student pursuing a degree in Business, Finance, Accounting, Economics, Data Science, or a related discipline.

Work Schedule:

• Full time during internship - 40 hours/week
• Onsite in either: South Windsor, CT; Charlotte, NC; Los Angeles, CA
• Standard schedule is Monday-Friday, 9AM to 6PM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.