Customer Solutions Specialist

About Us

At Ajinomoto Health & Nutrition, we are making significant advances in food and health with new ideas and innovative technologies. We are seeking candidates with energy and enthusiasm to be part of our growing team throughout North America. As an Ajinomoto Health & Nutrition employee, you are part of a diverse, innovative, and collaborative community committed to enhancing lives through nutrition and health. Our team is committed to providing amino acid-based solutions that create better lives for all.

We do not use AI to screen applications. Applications and resumes of qualified applicants are reviewed by a real person because we value your time and believe each qualified applicant deserves thoughtful, human consideration. It's an old-fashioned approach-done with purpose.

Why Join Us

Our people are the key ingredient to our success. We offer a collaborative, innovative environment where you can grow your career and make an impact on global food and health solutions.

We provide a comprehensive and competitive total rewards package , including:

• Competitive Pay and Annual Bonus Opportunity
• 401(k) with Company Contributions
• Medical, Dental, and Vision - Effective Day 1
• Paid Time Off, Company Holidays, and Floating Holidays

• Paid Parental Leave
• Wellness Programs and Yearly Wellness Reimbursement
• Work Flexibility
• Company-Paid Life and Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement Opportunities
• Career Growth and Development within a Global Organization

• Company-Provided Mental Health and Caregiving support

Overview

The Customer Solutions Specialist will be responsible for managing order to cash cycle, identifying process improvement opportunities, and providing an overall exceptional customer experience. This role will work collaboratively with Sales and Marketing, Accounting, Finance, Planning and Logistics teams. Reporting to the Customer Service Supervisor.


Qualifications

EDUCATION, CERTIFICATIONS AND EXPERIENCE:
• Bachelor's degree in a business-related field preferred.
• Three to Five years' experience in customer service and logistics.

KNOWLEDGE, SKILLS AND ABILITIES:
• Detail-oriented and ability to manage multiple priorities simultaneously to meet critical deadlines in a fast-paced environment.
• Computer knowledge: (Microsoft Office, SAP, Power BI, Salesforce.com)
• Strong written and verbal communication skills.
• Excellent teamwork and interpersonal skills.
• Ability to problem solve and work cross functionally to effectively service our customers.

Working Conditions / Physical Requirements

• General personal protective equipment when in the manufacturing environment
• Occasional personal vehicle/rental car use
• General office equipment

Responsibilities

• Manage order to cash cycle for designated accounts including order entry, product allocation, tender to warehouse, book and dispatch the carrier, confirm order pickups and deliveries, shipment tracking, and invoicing
• Demonstrated strong professional conversational etiquette, especially over the phone or email correspondence with clients, customers, and internal partners
• Effectively and professionally communicates account statuses with customers and coordinates Accounts Receivable
• Leads and implements small to medium size process improvement processes that are important to the business
• Ensures prompt and accurate attention to documentation requests which may include COA's, Invoices, and other shipping information
• Supports multiple business units
• Assist team with workload as the business requires
• Trace or re-consign truckload shipments on outbound basis to provide team with up-to-date shipment information as needed
• Adds, changes, and deletions on allocated shipping orders are performed routinely. Confirm site deliveries with customers
• Maintain good carrier relations and communications
• Document late carrier deliveries and follow-up with Customer Service to resolve and or file claim with the carrier to re-cover additional costs.
• Provide freight and product quotes to customers or internal partners as requested
• Work through freight claim process as needed
• Ability to analyze and understand freight and warehouse data sets
• Support RFP processes with ad hoc reporting and route guide maintenance
• 10% travel
• Other duties as assigned

Salary Range

60-70K+ Bonus


EEO Statement

Ajinomoto is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, physical or mental disability, national origin, veteran status or any other basis protected by state, federal, or local law. All employment is decided on the basis of qualifications, merit, and business need.