Customer Service Representative

Job Description

Job Description

Customer Service Representative | Order Processing & Returns Support | Norcross, GA

Looking for a role where accuracy and customer support go hand in hand? As a Customer Service Representative, you will manage order entry, process returns, and communicate with customers across the country via phone and email. This role combines detailed data entry with cross-functional support in a fast-paced environment. The ideal candidate is organized, detail-oriented, and confident working both independently and as part of a team.

Job Details

• Location: Norcross, GA

• Shift: 1st (11am-8pm Monday-Friday)

• Pay: $18-19/hr

What You'll Be Doing

• Perform order entry and data entry with accuracy and attention to detail

• Process customer returns efficiently

• Handle inbound and outbound phone and email communication

• Provide support to a wide range of customers across the country

What We Are Looking For

• Processing returns and entering the order information into the system.

• Process using 10 key methods and use of scanner

• Will cross train for all office, clerical, and call center duties.

• Need someone with attention to detail to process returns and orders accurately

• Previous data entry/ CSR experience is preferred

• Professional phone manner and the ability to work independently

• Ability to communicate to a wide variety of individuals via phone and email

• High school diploma or equivalent Minimum

• Must be computer literate and comfortable with data entry.

• Available for a regular weekend shift as needed.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.