Luxury Retail Store Manager

fit-flavors is a fast-growing, faith-driven meal prep company serving 4,000+ meals each day across St. Louis. We're building a team of people who care about customers, hold themselves to a high standard, and want the opportunity to grow with the company. This is luxury retail, not food service. If you are looking for a traditional food service environment, this is not for you. If you are looking for a Forbes Hospitality Standards environment centered on the guest experience, this is for you! Position Summary The Hospitality Manager owns the operations, team development, and business performance of 3 – 5 fit-flavors locations. You lead from the floor on peak days while directing your team, making staffing and operational decisions, handling customer escalations, and managing administrative responsibilities — with the autonomy and responsibility to drive consistency across your stores. You are the bridge between daily store operations and company leadership. You are supported daily by your fellow team mates: other Store Managers, the Retail Administrator, and the Customer Service Associate. fit-flavors Pay Band 2026 Pay Band Data for Position: Store Manager Starting rate: $50,000 Position MAX: $60,833 Responsibilities Own the operations, staffing, and guest hospitality experience across your assigned portfolio of 4–5 stores Manage cross-store staffing, scheduling, and labor against budget Make hiring, termination, promotion, and disciplinary decisions with authority Identify systemic operational issues across stores and design solutions Direct, coach, and develop all Hospitality Specialists across your portfolio Proactively and constantly collaborate with all other Hospitality Managers to ensure consistency across all fit-flavors locations Plan and lead Pre‑Shift meetings; set daily priorities and assign responsibilities Make staffing and scheduling decisions across your portfolio, working with other Hospitality Managers as necessary to ensure all stores are appropriately staffed Interview, hire, train, and onboard new Hospitality Specialists Conduct coaching conversations and progressive discipline when needed Conduct Quarterly Status Checks (e.g. performance reviews) for all Hospitality Specialists across your portfolio Conduct regular 1:1s to deeply understand your employees Maintain staffing in alignment with the Labor Plan; hire proactively when possible Identify and develop team members for lead responsibilities Monitor store performance metrics and take corrective action to meet targets (e.g. selling meals before expiration to avoid discounts and spoilage, store Google Review goals, secret shopper ratings, etc.) Handle facility and vendor issues for your stores (maintenance, equipment, supplies, etc.) Participate in the shared customer service rotation, resolving tickets, managing ordering issues, and coordinating across departments Resolve customer escalations and de‑escalations from any store with confidence and professionalism Plan and execute menu changeovers, promotional launches, and seasonal transitions at your stores Maintain administrative responsibilities across your portfolio (ordering, business licenses, health inspection documentation, etc.) – NOTE: Retail Admin will assist Manage store opening/closing procedures, daily cash reconciliation, and food safety compliance Participate in the Weekend Manager on Duty (MOD) rotation Attend and support community events and marketing activations Respond to store alarms and emergencies for assigned locations 24/7 Deliver exemplary hospitality to every guest while on the floor Results The fit-flavors Way is upheld in all duties. All assigned stores meet or exceed defined targets All fit-flavors stores are managed consistently across all Hospitality Managers Audit and secret shopper scores demonstrate continuous improvement Team members are developed, engaged, and performing to standard Staffing coverage is maintained across the portfolio with minimal disruption Customer escalations are resolved quickly and professionally CS/admin responsibilities are completed on time and with accuracy Stores operate in full compliance with food safety and company standards Maintain a minimum average of 40 hours per week; expect cyclical nature in time working; Most managers work 45 hours per week on average. Maintain presence across all stores you manage, consistently visiting 2+ stores per day Be present on the floor during peak‑traffic hours at your stores Demonstrate schedule flexibility to support your portfolio and provide coverage at any fit-flavors location as needed Participate in the Weekend MOD rotation Uphold and model the fit-flavors Code of Conduct in every interaction Communicate clearly, respectfully, and with positive intent Maintain professional appearance and set a positive, welcoming energy Respond constructively to feedback and actively apply coaching Stay engaged and responsive on Slack and company communication channels 7 days per week Education & Experience Recommended: BS/BA Nutrition, Dietetics, Business, or similar Required: Associate's Degree in related field of study OR 10+ years experience in retail Required: Proven commitment to a healthy lifestyle as demonstrated by habits and confirmed by social media and provided references. Successfully complete the fit-flavors Hospitality Growth Track within 6 months of hire. Proven ability to manage, develop, and hold accountable multiple direct reports across locations Strong analytical skills — ability to interpret performance data and turn it into action Proficiency with digital systems, such as customer service systems, e‑commerce platforms, and cross‑department tools Proficiency in spreadsheets Excellent interpersonal and communication skills with the ability to lead through influence Deep commitment to health, nutrition, and the fit-flavors mission Physical Requirements & Schedule Ability to stand, walk, and move quickly for extended periods Ability to work in a 40°F cooler environment Ability to lift 25 lb cases of food unassisted Ability to travel between multiple store locations Full‑time; 40‑50 hours/week; flexible schedule including peak days, weekends, holidays, and 24/7 alarm response; expect seasons of increased availability needs as we grow fit-flavors provides fresh prepared meals for health conscious, busy people. Join the fit-flavors family and help millions of people live healthier, happier lives...one person, one meal at a time. Our core values mean everything to fit-flavors, which is why we hire and fire by them. We love accepting new hires into our fun atmosphere at work! Each new family member brings a new dynamic to our group. Guided by our core values, we are committed to finding the right people for our company that are committed to the company and our mission. Servant Leadership - Serve with a balance of strength and compassion. Radical Candor - Communicate openly and give honest feedback. Good Enough Never Is - Everything that’s not right is wrong. Identify it. Propose a fix. Implement it. Take Full Ownership - Be accountable for success at every level. Uphold High Standards - "WOW" the customer through legendary experience and superior product quality. Employee Benefits We believe in investing in our employees. Fit-flavors offers Dental, Vision, Health, and Voluntary Life insurance as well as company paid Disability and Life Insurance Policies. We also offer a 401K plan with company match (up to 4% of the employee's eligible earnings) and 50% off all fit-flavors food purchases. Health Insurance Paid Disability 401k with Employer Match Vision Insurance Life Insurance Personal Development & Growth All new hires will go through an initial training program for their specific position. There is then an opportunity to cross‑train in other positions of interest. Additionally, anyone interested in a management position can go through our Manager Training Program . Each training program is an opportunity for the employee to learn their new position and to show their passion and commitment to the company. As a team, we are constantly working to improve ourselves as individuals and as a whole. You will find that fit-flavors is interested in your personal goals and helping you achieve them . The stronger we are as individuals, the stronger we are as a team. We help employees achieve work and personal goals through offering opportunities to learn new positions at work, attend development workshops , sit in on webinars , and through bi‑annual reviews with direct up lines . Team Member Qualities We value like-minded individuals with the same goal as fit-flavors—to bring real health awareness to the community , to help others "learn it for life." We seek team members that have a passion for what they contribute , maintain a growth mindset , embrace and drive change , and take initiative to go above and beyond in all areas. We are always looking for individuals aware of their strengths and weaknesses . The more aware we are of these things, the better we will work together as a team. When we assess our strengths and weaknesses, we realize what areas in which we can offer the most value and what areas we lack so that we may learn from others and let them do their best work. Why should I choose fit-flavors? fit-flavors is a locally owned, private business which has grown from one retail location to six over the last ten years. Known as our customers' first resource in healthy eating by providing quality nutritional products, we save people time and improve their health. We transform people's nutritional beliefs and narratives around food so they are confident and empowered to make educated decisions that serve their goals. We are trailblazers in our space and challenge the status quo of the health and food industries. Would you like to join us? Keep reading to find out more... #J-18808-Ljbffr Fit-Flavors