Customer Service Representative

Job Description

Weather Shield, now a part of the Pella Family of Brands, is seeking a Customer Service Representative. This role is to provide the best customer service for our customers in alignment with the business objectives and goals of the organization. You will assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. This is a full-time hybrid position working from a home office and Medford corporate office. Hours are generally 8am - 5pm central time, with optional rotational coverage of 7am shift and 6pm shift.

This is a welcoming team that is ready to provide training. This position is perfect for someone that enjoys helping others, takes pride in contributing to a team, and has strong computer skills.


WEATHER SHIELD TOTAL REWARDS:

• Competitive pay
• Comprehensive benefits (medical, dental and vision)
• Company paid life insurance
• Company paid short and long-term disability insurance
• Employee assistance program
• Paid time off (accrue 40 hours per year)
• 9 paid holidays
• Paid sick time off
• 401k with a company match
• Advancement opportunities

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responding to phone calls from customers and be a proactive voice of the company to them.
• Identify and enter no-charge orders, credit memos and returns.
• Research and resolve problems regarding orders.
• Assist sales reps with product and procedural issues.
• Respond to customer inquiries in a timely manner.
• Follow up on orders that need attention.
• Assist customers in learning our systems and using our tools.
• Work with customers to fulfill their window and door buying needs.
• Suggest additional products/options where appropriate.
• Train and provide guidance to new team members to enhance customer service.
• Suggest improvements to systems and procedures.
• Help to implement changes that improve quality and efficiency.
• Test new and updated programs.
• Perform other job-related duties as necessary to fulfill responsibilities of the position.
• Process Job Site service requests.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Excellent verbal and written communication skills, good reasoning skills and attention to detail
• Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.
• Must be organized and have a friendly, courteous, helpful and positive attitude.

EDUCATION: High school diploma or equivalent preferred.

EXPERIENCE: Varying levels accepted.

COMPUTER SKILLS: Keyboarding skills, familiarity with general business applications.

PHYSICAL DEMANDS: Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.

EMPLOYEE ACKNOWLEDGEMENT:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

About Us

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads the industry in innovation and design. Founded in 1925, today the Pella Family of Brands encompasses a robust product offering sold and installed through various channels. We are a growing, privately owned company with 20 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes' 2024 Best Employers for Women and Best-In-State Employer in Iowa. We have also received numerous accolades for innovation and design, including Fast Company's Best Workplaces for Innovators in 2024 and Most Innovative Manufacturers for 2022 and 2023.

At Pella, our team cares deeply, learns continuously and achieves results that go beyond. We encourage creative thinking that seeks out and includes diverse perspectives. And we empower you to do the work you're most proud of - that's why we offer individualized talent development plans, cross-functional experiences and opportunities for career advancement through personal and professional development.

With talent just like you, we are imagining, building and fighting for a brighter future for generations to come. Ready to find a career that sparks your passion?