Room Attendant

Room Attendant

Maintain guest rooms and hotel areas to ensure a safe, clean, organized, and welcoming experience for guests, associates, and vendors. At Marriott La Jolla, Room Attendants play a critical role in delivering our service promise of Wonderful Hospitality, always. This position is responsible not only for cleanliness, but also for creating an environment that makes guests feel comfortable, cared for, and confident in the quality of their stay. Success in this role requires attention to detail, consistency, time management, professionalism, and teamwork in a fast-paced hospitality environment.

Essential duties and responsibilities include:

• Clean bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and cleaning agents.
• Follow established cleaning procedures, safety standards, and instructions for proper use of cleaning chemicals and equipment.
• Strip and make beds, replace linens, and ensure beds are properly presented according to hotel standards.
• Dust and clean furniture, fixtures, drawers, shelves, windows, and all guest room surfaces thoroughly.
• Vacuum guest rooms and corridors as assigned and remove trash and debris.
• Replenish guest amenities, linens, towels, and room supplies according to hotel standards.
• Visually inspect rooms for cleanliness, maintenance concerns, presentation standards, and guest readiness prior to releasing the room.
• Maintain organization and cleanliness of housekeeping carts, storage areas, and assigned work areas.
• Communicate maintenance concerns, room status updates, and operational issues promptly to supervisors.
• Support team operations and assist coworkers as needed to help achieve departmental goals and service expectations.
• Maintain productivity, urgency, and attention to detail while managing daily room assignments.
• Comply with attendance expectations and maintain schedule flexibility based on operational needs, including weekends and holidays.
• Perform any other job related duties as assigned.

The most successful Room Attendants at Marriott La Jolla are individuals who:

• Take pride in their work and room presentation
• Maintain consistency and attention to detail
• Understand the impact cleanliness has on guest satisfaction
• Work with urgency while maintaining quality standards
• Demonstrate teamwork and professionalism
• Adapt to changing operational demands
• Communicate respectfully and professionally with leaders and coworkers
• Maintain accountability for assigned rooms and responsibilities

Qualifications and skills include:

• Prior housekeeping or hotel cleaning experience preferred.
• Ability to maintain cleanliness and presentation standards in a fast paced environment.
• Ability to scrub and clean surfaces, extend arms overhead, bend, stoop, and work in confined spaces with or without reasonable accommodation.
• Knowledge of cleaning chemicals, equipment, and safe handling procedures preferred.
• Ability to push and/or pull carts and equipment weighing up to 100 lbs. with or without reasonable accommodation.
• Ability to lift, carry, and transport supplies and linens throughout the shift with or without reasonable accommodation.
• Must be willing to support coworkers and contribute positively to the team environment.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences including supervisors, coworkers, and guests.

Operational expectations include:

• Maintain guest room quality and cleanliness standards consistently throughout the shift.
• Follow established housekeeping procedures and productivity expectations.
• Report room status accurately and promptly.
• Maintain professionalism and guest service standards in all interactions.
• Support department initiatives focused on cleanliness, efficiency, teamwork, and guest satisfaction.

Equal Opportunity Employer HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Compensation: Salary Range: $24.95 Hourly

Benefits: HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.