Back Office Support Specialist

Back Office Support Specialist

Davenport Branch - Davenport, IA

Overview

Salary Range $21.50 - $24.50 Hourly Level Entry Position Type Full Time Job Shift Weekdays Education Level HS Diploma/GED or willing to obtain Category Back Office Support Services

Behind Every Great Customer Experience...

Is a Great Support Team!

At American Bank & Trust, great customer service does not just happen at the front line. It takes a dedicated team working behind the scenes to make it all possible. If you're the type of person who loves staying organized, figuring things out, and being the one people turn to for answers, you'll fit right in. Join our Back Office Support team and help keep the Bank running smoothly, one solution at a time.

What You'll Do

• Be a go-to resource for digital banking and payment services
• Support ACH processing, monitoring, and exception resolution
• Investigate issues and help find the right solution
• Keep transactions accurate and on track
• Help protect customers through fraud monitoring and review
• Tackle account maintenance and important documentation
• Team up with coworkers across the Bank to solve problems

What We're Looking For

• Someone who notices the details others miss
• A natural problem solver who likes figuring things out
• Strong communication and customer service skills
• Confidence using technology and learning new tools
• A teammate who enjoys helping others succeed
• Banking, clerical, or customer service experience is a bonus

Qualifications

Knowledge, Skills, and Abilities:

• Ability to function in a team environment.
• Excellent verbal and written communication and interpersonal skills.
• Problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Familiarity with digital banking, ATM balancing, and wire transfer and ACH processing.

Education and Experience:

• High school diploma or recognized equivalent required.
• 1+ years of clerical skills with proven accuracy required.
• 2+ years of customer service experience required.

Equipment and Software:

• Ability to operate general office equipment.
• Advanced knowledge of Microsoft Office products.

Physical Requirements:

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

Activity:

• Standing: Rarely (0-39%)
• Sitting: Frequently (70-100%)
• Bending: Rarely (0-39%)
• Reaching: Rarely (0-39%)
• Lifting: Occasionally (40-69%) up to 20 lbs.

*Employee benefits include health, vision, dental, life, disability, critical, and accident insurance available to full-time employees after 30 days of employment, and 401k for all employees beginning on hire date.