Service Advisor/Writer

Job DescriptionJob DescriptionAutomotive Service Advisor / Service Writer – McGrath FordLocation: Hiawatha, IA Schedule: Full-TimeAbout the OpportunityExperienced Automotive Service Advisor or Service Writer looking for your next career opportunity? McGrath Ford in Hiawatha is looking for a motivated, customer-focused professional to join our service team!If you enjoy building customer relationships, have a talent for recommending automotive services, and thrive in a fast-paced dealership environment, we want to hear from you.As a Service Advisor, you'll be the connection between our customers and automotive technicians, helping customers understand their vehicle's maintenance and repair needs while keeping the service process running smoothly.Enjoy PTO starting Day 1, comprehensive benefits, ongoing training, and opportunities for career advancement with a company that values your experience and invests in your professional growth.Whether you're an experienced dealership Service Writer, Automotive Service Consultant, or customer-facing sales professional looking to build a career in automotive service, McGrath Ford could be your next career move!What You'll DoGreet customers in the service lane, listen to their concerns, and provide a professional, welcoming experienceCreate and manage accurate repair orders, documenting customer concerns, vehicle information, and requested servicesCommunicate with technicians to review inspection findings, diagnostic results, and recommended repairsExplain repair recommendations, preventative maintenance needs, and service estimates clearly to customersPresent and sell recommended maintenance and repair services while building customer trustKeep customers informed throughout the service process, including repair progress, estimated completion times, and any changesCoordinate with technicians, parts personnel, and service management to support efficient workflow and timely vehicle deliveryBuild long-term customer relationships through consistent communication, follow-up, and exceptional serviceRequirementsPrevious Automotive Service Advisor, Service Writer, or dealership service experience preferredCustomer-facing sales, customer service, or automotive industry experience will also be consideredStrong communication, customer service, and relationship-building skillsAbility to confidently explain automotive repairs, maintenance recommendations, and service estimatesComfortable presenting recommended services and working toward department sales and performance goalsStrong organizational, multitasking, and time-management skillsAbility to manage multiple repair orders and customer interactions in a fast-paced service departmentStrong problem-solving skills, attention to detail, and commitment to customer satisfactionComfortable learning and using dealership management systems, scheduling software, and other technologyDependable, professional, and motivated with a team-oriented attitudeValid driver's license with an acceptable driving recordWillingness to complete a pre-employment background checkWhat We OfferPTO starting Day 1Health, Dental, and Vision Insurance401(k) with Company MatchOngoing training and professional development opportunitiesOpportunities to expand your automotive service knowledge and customer relationship skillsCareer advancement opportunities — 97% of our promotions come from withinSupportive, collaborative, and team-focused service departmentEstablished dealership group with more than 70 years in Eastern IowaTake Your Automotive Service Career FurtherYour experience in customer service, automotive repair coordination, and building customer relationships deserves an opportunity to grow.Whether you're an experienced Automotive Service Advisor, Service Writer, Service Consultant, or customer-focused sales professional looking to build a career in automotive service, McGrath Ford wants to hear from you.Join a team where your communication skills, customer service experience, and commitment to excellence can make a difference every day.Apply today and take the next step in your career with McGrath Ford in Hiawatha!Get a glimpse of our culture thorough our videos!