Multi-Line Claim Supervisor

Role Description

The Multi-Line Claim Supervisor is responsible for providing technical leadership, claim oversight, and direct supervision for a team of approximately 2–5 adjusters handling general liability, premises liability, and bodily injury claims within a national account environment. This role combines hands-on claim handling with people leadership responsibilities.

• Maintains a personal caseload of complex and litigated claims.
• Ensures quality claim handling, compliance with Corporate Claim Standards, client-specific requirements, and jurisdictional regulations across the team.
• Supports a highly engaged national client with significant liability exposure and elevated service expectations.
• Approximately 30% of claims involve litigation exposure, making defense counsel management and strategic claim resolution essential components of the role.
• Responsible for driving claim quality, mentoring staff, supporting hiring and development efforts, and serving as a trusted resource for both clients and claim professionals.

Qualifications

• 10+ years of multi-line claim handling experience, including significant experience managing complex, attorney-represented, litigated, and high-exposure liability claims from investigation through resolution.
• Strong experience handling general liability, premises liability, and bodily injury claims, with exposure to industries such as transportation, hospitality, entertainment, recreation, tourism, amusement, and other guest-facing operations.
• Demonstrated experience managing claims involving significant injury exposures, including fractures, surgical claims, traumatic brain injuries (TBI), spinal injuries, permanent impairment claims, and other serious bodily injury allegations.
• Proven ability to provide technical claim leadership, including litigation oversight, reserve management, settlement authority support, claim strategy development, and mentoring of claim professionals handling complex claim inventories.
• Extensive experience working directly with defense counsel, experts, clients, and internal stakeholders to develop effective litigation strategies and achieve favorable claim outcomes.
• Strong understanding of liability investigations, coverage analysis, reserving practices, negotiation strategies, litigation management, and claim resolution planning.
• Experience identifying and managing large-loss exposures, reserve adequacy concerns, and emerging claim trends within a national account environment.
• Demonstrated experience supervising, coaching, mentoring, or leading claims professionals, with the ability to successfully balance supervisory responsibilities while maintaining an active inventory of complex claims.
• Experience handling claims across multiple jurisdictions and navigating varying state-specific requirements.
• Active adjuster license required, including an active license in one or more of the following jurisdictions: Missouri (MO), Pennsylvania (PA), Kentucky (KY), Tennessee (TN).
• Strong organizational, analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills with a commitment to responsive, client-focused service.
• Ability to thrive in a fast-paced, high-touch national account environment where responsiveness, attention to detail, and quality execution are critical.
• Proficiency with Microsoft Office applications.
• Reliable, predictable attendance during established business hours.

Requirements

• Three or more years of formal supervisory experience.
• Prior Third Party Administrator (TPA) experience.
• Active licenses in multiple states, particularly MO, PA, KY, and TN.
• Experience supporting high-touch national account programs.
• AIC, CPCU, ARM, or similar industry designation.
• Experience conducting file reviews, audits, and staff training.
• Experience with coverage evaluations and tender analysis.
• NY Adjusters license is a huge plus.

Benefits

• 4 weeks of paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Opportunities to advance into senior claims leadership positions.
• A collaborative, employee-owned environment where leaders are empowered to make an impact.