Online Grocery Pick-Up Clerk

Responsibilities Essential Job Functions: Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Initiate and complete selection process for customers' on-line orders. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Scan and bag orders on the go while following all bagging standards. Communicate any substitutions or exceptions to customer's order at time of pick-up. Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. Adhere to local, state, and federal laws, food safety procedures, and company guidelines. Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones. Read and follow directions given in the note section. Ensure quality and freshness of all items chosen. Communicate with customers via a portable phone and respond to calls in a professional and timely manner. Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars. Provide a positive customer service experience that makes customers want to return to on-line shopping. Process the orders through the point of sale (POS) system. Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock. Maintain organization and cleanliness of staging areas and equipment. Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor. Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair. Perform required opening and closing procedures. Assist in training new e-Commerce team members. Meet/exceed productivity standards. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications Minimum Position Qualifications: Ability to work without supervision Ability to read shelf tags Basic math skills (i.e., counting, addition, and subtraction) Desired Previous Experience: Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier Job Info Job Identification 134661 Job Category Store Operations Posting Date 07/18/2025, 12:00 AM Locations 530 S Indiana St, Mooresville, IN, 46158, US (On-site) Benefits A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching. Valuable associate discounts on purchases, including food, travel, technology and so much more. Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways. From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family! #J-18808-Ljbffr Kroger