Customer Relations Associate

Job Description

Job Description

Customer Relations Associate

Join a Company That Keeps the World Moving

We’re a U.S.-based industrial company that designs and manufactures systems for moving and managing water and fuel. In simple terms, we build the essential equipment that keeps critical infrastructure running every day.

From residential water wells and agricultural irrigation to municipal water systems, fuel pumping at gas stations, and large industrial pumping operations—we help power the systems the world depends on.

If you like structured work, solving problems, and making sure things run smoothly behind the scenes, this could be a great fit.

 

What You’ll Do

In this role, you’ll be a key support partner for both customers and internal teams—helping ensure orders are accurate, timely, and processed without issues from start to finish.

You’ll:

• Enter and process customer sales orders with a high level of accuracy
• Support customers with order updates, product details, pricing, delivery, and substitutions
• Provide helpful product and accessory information when appropriate
• Coordinate with internal departments to keep orders moving smoothly
• Use customer relationship tools to support daily order management
• Assist with invoicing and other customer service tasks as needed
• Help ensure a complete and positive customer experience from order to delivery

 

What You Bring

We’re looking for someone who is reliable, detail-focused, and comfortable working in a structured environment.

You:

• Have strong attention to detail and accuracy (this is critical)
• Communicate clearly and professionally (phone, email, and internal teams)
• Stay organized while managing multiple tasks and deadlines
• Are comfortable using Microsoft Office (especially Outlook and basic Excel)
• Are willing to learn new systems and tools quickly
• Bring a dependable, team-first attitude

 

Basic Requirements

• High school diploma or equivalent
• 0–3 years of customer service, admin, order entry, or office support experience preferred
• Retail or call center experience is a plus

 

Pay & Schedule

• $22.00 per hour
• Monday – Friday
• ⏰ 7:30 AM – 4:00 PM
• On-site position

 

Work Environment

• Office-based role with a moderate noise level
• Primarily seated work with occasional standing, walking, and light lifting (up to 25 lbs)
• Fast-paced but supportive team environment
• Structured, process-driven workflow where accuracy matters

 

Why This Role Matters

You’re not just entering orders—you’re helping keep critical water and fuel systems running across residential, agricultural, municipal, and industrial environments. Your accuracy and communication directly support real-world infrastructure.

 

Ideal Candidate Profile

Core Traits

• Highly detail-oriented (accuracy is essential to avoid downstream issues)
• Dependable and consistent in daily work
• Calm and organized in a structured, fast-paced environment
• Comfortable with repetitive but important administrative tasks
• Service-minded without needing a heavy sales personality

 

Communication Style

• Clear communicator in phone and email interactions
• Asks clarifying questions instead of assuming
• Professional and steady when handling routine or occasionally challenging requests
• Works well across internal teams

 

️ Technical Comfort

• Comfortable with Microsoft Office (Outlook + basic Excel)
• Able to quickly learn internal order systems / CRM tools
• Strong data entry accuracy

 

Work Style Fit

Best fit candidates typically:

• Enjoy structured, process-driven work
• Like completing tasks fully and correctly
• Prefer consistency over constant change
• Can manage multiple orders without losing track

 

Experience Level

• 0–3 years of relevant experience (customer service, admin, order entry, office support)
• Retail and call center backgrounds often translate well
• College not required—reliability and accuracy matter most

 

Likely NOT a Fit

• Struggles with attention to detail
• Prefers highly unpredictable or constantly changing work
• Uncomfortable with data entry or repetitive systems
• Avoids phone/email customer communication
• Needs frequent supervision or misses deadlines

Company Description

Express Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.

Company Description

Express Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\n\r\nBecause we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r\n\r\nOur Vision:\r\nTo help as many people as possible find good jobs by helping as many clients as possible find good people.