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Customer Service Representative, Bilingual

Full-time

YRCI

Description

  • Answer Insurance Help Desk caller-in inquiries.
  • Operate on an eight (8) hour workday schedule (core hours 7:30AM to 4PM central time) Monday through Friday excluding Federal Holidays.
  • Execute batch data entry of multiple employee forms into the applicable client system.
  • Record 100% of calls into the incident management system.
  • Assist in the resolution of problems and the identification of potential issues or trends.
  • Ensure complete client satisfaction.

Requirements

  • Must be bilingual fluent in both English and Spanish.
  • Multitask and effectively plan and organize work.
  • Strong communication skills.
  • Interpret and apply regulatory material.
  • Communicate effectively both orally and in writing.
  • Keen attention to detail and effective working in a team environment.
  • Experience in a customer-service oriented call center environment is highly desired (but not required).



Required Experience:

Unclear Seniority

Vacancy posted 2 days ago
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