Surgical SchedulerRiverview, FL

Surgical Scheduler

At AdventHealth Medical Group, you can be part of a team of driven professionals providing compassionate care to the communities across 9 US states. With a coalition of over 2000 physicians, we are ready to serve a wide variety of needs and communities. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care while remaining dedicated to improving the health and wellness of the people and communities we serve.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Schedule: Full Time - Monday-Friday
• Shift: 8A-5P
• Location: 9320 S US HIGHWAY 301, Riverview, 33578
• The community you'll be caring for: AdventHealth Medical Group West Florida
• Rollover PDO with service year increases in accrual
• Comprehensive benefits package; including tuition reimbursement and matching 403b plan
• Patient facing positions receiving company paid initial sets of scrubs
• Company Discount programs
• Growing Organization
• Reimbursement for clinical position certifications

The role you'll contribute:

The Scheduler facilitates the scheduling of patients for available services. Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment. Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you'll bring to the team:

• Demonstrates, through behavior, AdventHealth's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Performance: Maintains established performance levels as identified by department. Utilizes phone system and maintains service level and abandonment rate goal that is consistent with department goals. Is available to take calls at all times while logged on phone system maintaining a minimum status of inactivity.
• Accuracy: Enters accurate information in required systems. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interactions in a way that preserves patient satisfaction for AdventHealth. Reports errors and mistakes found in system to direct supervisor to promote education, coaching, and training opportunities of others.
• Compliance: Adheres to policies, procedures, and standards. Uses discretion when discussing patient-related issues that are confidential in nature, and acts accordingly.
• Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at an agreed upon time if an additional call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals. Completes data entry for patient charges in a timely and accurate manner. Follows up with appropriate staff to complete any missing information on the patient care record.

The expertise and experiences you'll need to succeed:

• High School Diploma or Equivalent
• 1 years' experience in Surgical Scheduling in a specialty practice environment required
• Bilingual English & Spanish required

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Surgery

Organization: AdventHealth Medical Group West FL

Schedule: Full-time

Shift: 1 - Day