Associate Facilities Manager - HVACR

Job Description

Job Description

Description:

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

Summary
This position supports commercial HVACR service operations by managing client inquiries, coordinating work order updates, and ensuring consistent follow-ups. The role assists Facilities Managers with proposal development, dispatching HVACR technicians, and tracking jobs through completion and timely invoicing. Sourcing vendors, pricing, and quotes for necessary reactive work orders, repairs, and installs. Strong organizational skills, attention to detail, and collaboration are essential.

The growth path for this role includes moving up into an FM role with people and account management responsibilities.

Job Responsibilities

• Manage HVACR repair and maintenance (R&M) work orders and PM programs for assigned client accounts, overseeing projects from initiation through completion while maintaining service level expectations.
• Coordinate dispatch of commercial HVACR technicians and vendors for routine maintenance, emergency service, and system repairs, ensuring timely response and job completion.
• Obtain vendor assessments, diagnostics, and pricing for HVACR equipment. Review quotes, secure approvals, and ensure alignment with client protocols.
• Verify scopes of work, assign appropriate HVACR vendors, and track progress including scheduling, lead times, and completion status.
• Maintain accurate updates in work order systems throughout the job lifecycle, including communication with clients, vendors, and internal teams.
• Support issue resolution, client escalations, and invoice reconciliation in coordination with the Facilities Managers and Project Managers.
• Perform other duties as assigned.

Proficiencies + Experience

• 1 to 3+ years of experience in a commercial HVACR setting
• Experience with MS Office and WOM Systems
• Attention to detail
• Professional and customer-focused demeanor
• Ability to adapt in a fast-paced environment
• Team Player
• Forward thinking utilization of AI and other resources. Curiosity to try new things and suggest improvements.