Operations Support Specialist

Job Description

Job Description

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

• Manage business within the North State/Sacramento area supporting existing accounts in the coffee/cold beverage space and developing new business within the coffee / cold beverage sector
• Spearhead cold bev sales and account manage existing and new business (non-delivery)—this role is directly responsible for growing this segment
• Manage customer relationships, acting as the primary point of contact for assigned accounts
• Conduct independently pre-scheduled account visits, product trainings, and tastings within the cold beverage segment and the coffee segment
• Promote seasonal items and introduce new products via marketing initiatives to drive incremental revenue
• Provide pricing guidance, product education, and sampling to customers
• Manage and execute the Peet's promotional calendar within assigned accounts
• Work cross functionally to introduce and sell in new products/coffees and maintain relationships with grocery accounts.

• Support broader sales initiatives in the market, partnering with leadership as needed
• Execute all assigned tasks with a high level of ownership and accountability, including maintaining an up to date account time report
• Maintain clear communication with customers and internal teams
• Must be able to read, write, and communicate effectively in English
• Maintaining up to date calendar with all field activities

• Account management alongside market sales support
• Ownership of cold sale, grocery and Peet's promo account and ongoing account maintenance
• Independent scheduling and execution of account visits, trainings, and tastings
• Weekly inventory management and ordering for grocery accounts
• Execution and oversight of Peet's promotional calendar

Compensation is $22 - $23 hr + performance incentives

What you'll love about Odeko:

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.