Service Team Member

About the Role All Store Team Members play an essential role in building the company brand by delivering excellent customer service. You will provide service and drive sales by engaging with customers and advising them on products. While both part‑time and full‑time positions generally focus on sales responsibilities, you may also be assigned merchandising, front end or other responsibilities as needed. Internally you will be referred to as Service Team Member and report to the store management team. You will maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in‑store and curbside pick‑up and delivery services, including driving and making deliveries if assigned. Responsibilities Deliver excellent customer service and drive sales by engaging with customers and advising them on products. Maximize product inventory: process freight, organize and distribute inventory, pull and stock merchandise, build displays and end caps, place signage, and support digital business operations by fulfilling orders and assisting with in‑store, curbside pick‑up and delivery services, including driving and making deliveries if assigned. Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services. Participate in wine, spirits, and beer training to build product knowledge. Maintain knowledge of advertisements, promotions, and loyalty programs. Maintain safety and cleanliness standards across the store. Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment. Complete cross‑functional responsibilities as assigned. Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws – if delivery is added as an essential job function. Qualifications High school diploma or equivalent preferred. 1–3 years of work experience, with 1+ year in a retail setting preferred. Familiarity with point‑of‑sale systems and inventory management software. Ability to work a flexible schedule including evenings and weekends. Physical Requirements 21 years of age or older. Walk, bend down repeatedly, and be on feet for 8‑10 hours a day. Safely lift, load, and handle cases and pallets. Climb ladders and lift 50lbs. overhead repeatedly. May be exposed to various outdoor weather conditions throughout the workday. Benefits Paid Time Off (PTO). Generous store discounts. Health care plans (medical, prescription, dental, vision). 401(k), HSA, FSA, pre‑tax commuter benefits. Disability & life insurance coverage. Paid parental leave. Pet insurance. Critical illness and accident insurance. Discounted home and auto insurance. College tuition assistance. Career development & product training. Consumer classes & more. Additional Information If this job posting is coded as a seasonal role, you can expect this position to be short term, no longer than six months, and you will have the option to apply for a non‑seasonal role. The anticipated close date of this posting is 120 days from the posted date indicated above. Worker type: Regular. Pay range: $19.35–$23.21 per hour. Equal Opportunity Employer Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. #J-18808-Ljbffr