Transporter

Shift - Day, Full-Time

Work Schedule - 7:00 am - 3:30 pm with every other weekend

1. Maintains expertise to properly use related equipment to include:

• wheelchairs
• stretchers
• beds
• IV pumps, tubing
• monitors
• oxygen

2. Adheres to maintenance and equipment policies. Takes malfunctioning equipment out of service immediately and notifies proper department.

3. Identifies each patient by comparing run sheet request to individual ID band and chart.

4. Uses good body mechanics during transport and during transfer of patient.

Completes each transport in a timely fashion and documents productivity on a daily basis.

5. Completes mail run in a timely fashion when assigned, ensuring all mail is delivered on a daily basis.

Customer Service:

• Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
• Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as "How may I be of help to you?" using the customer's name as soon as it is learned.
• Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
• Keeps customer's information confidential, including public places such as elevators or the cafeteria.
• Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
• Demonstrates commitment to excellent service recovery when a customer's expectations have not been met.

Commitment to Co-Workers:

• Offers assistance to colleagues and other departments when needed.
• Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
• Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
• Mindful and respectful of others' time and schedules. Attends meetings on time and communicates any absences.
• Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department.

Communication Etiquette:

• Respectful, courteous and professional in all forms of communication and follows facility's service communication protocol in all interactions.
• Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
• Does not text or use e-mail during meetings (except for exigent or emergency situations).
• Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
• Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
• Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
• Returns email and voicemail messages promptly but no later than within one business day (24 hours).
• Always mindful of voice and language in public.

Life Support Certification: Basic Life Support (BLS) certification is required.

Education/Knowledge (see attached explanation sheet)

Attained Level: Entry level (High School Diploma and or GED

Preferred:

Completed Course Work/Program:

Applicable Experience

Experience (years): Required: Less than one year Preferred: Not applicable

Experience (describe required & preferred): Previous hospital experience as a transporter or nursing aide preferred.

Compensation:

• Pay Range: $17.00 - $24.60