Field Support Technician
$20 - $24 per hourCynet Systems
IT Support Specialist
Pay Range: $20hr - $24hr
Responsibilities:
- Manage SLA reporting, adherence, and contract compliance.
- Plan and manage shifts, including on-call rosters and resource productivity.
- Provide training and development support to team members.
- Ensure compliance with security policies and maintain appropriate inventory levels.
- Monitor and resolve service requests and incidents within agreed service levels.
- Plan and execute move requests and project-related activities.
- Install and configure desktops, laptops, mobile devices, and associated peripherals and software.
- Perform break-fix support, desk-side support, IMACD activities, data migration, refreshes, and system health checks.
- Execute onsite updates, configuration changes, and software installations.
- Provide hands-on technical support to end users at their desk locations.
- Identify and proactively address potential issues impacting end-user experience.
- Manage ticket queues and ensure timely resolution and closure of incidents.
- Communicate effectively with users regarding ticket status and follow-ups.
- Coordinate with hardware vendors for warranty repairs and replacements.
- Perform security and compliance tasks including access reviews, risk assessments, and control verifications.
- Collaborate with Level 3 support teams and project teams for enhancements and upgrades.
- Provide IT support for onsite and offsite events, including setup and real-time assistance.
- Support disaster recovery efforts and emergency response situations.
- Participate in on-call support rotations outside business hours.
Required Skills And Experience:
- 4–7 years of experience in onsite IT support or field support roles.
- Strong knowledge of desktop systems, operating systems, and technical environments.
- Experience supporting Windows OS, Microsoft Office, VPN, printers, laptops, and mobile devices.
- Ability to install and troubleshoot a wide range of software applications.
- Experience with ticketing systems and SLA-driven environments.
- Strong analytical and problem-solving skills.
Preferred Qualifications:
- CompTIA A+ or equivalent certification.
- Experience working with diverse technical environments and remote site support.
Soft Skills:
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and within a team.
- Proactive mindset with attention to detail.
- Flexibility to travel to remote sites as needed.
Physical Requirements:
- Ability to lift up to 30 lbs at waist level.
Vacancy posted 2 days ago
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