ASM Product & Operations-Mall of America (West Market)

Assistant Store Manager Operations

A Victoria's Secret & Co Assistant Store Manager Operations is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. This role translates store strategy into daily execution, coaches leaders, and helps drive store-wide performance and consistency. They are a values-based leader who drives operational execution to ensure a consistent and efficient store environment. This role reports to the Store Manager.

Key Responsibilities

The Assistant Store Manager Customer Experience & Teams drives the customer experience across the store by leading and developing the leadership team, ensuring brand standards are consistently executed, and translating store strategy into daily action. Specifically, this leader owns:

• Customer experience execution across all brands, ensuring consistency, quality, and emotional connection
• Leadership development of Managers, including coaching, performance management, and talent progression
• Sales floor execution through Head Coach leadership, driving behaviors that deliver top-line results
• Translation of store strategy into clear priorities and expectations across teams
• Partnership with Operations to ensure store readiness enables the customer experience
• Talent lifecycle ownership (hiring, development, performance management) alongside the Store Manager
• Direct reports, as assigned, including Managers and/or Supervisors

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling.
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Minimum Salary: $35.70

Maximum Salary: $42.85

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for the Victoria's Secret Brand and the ability to drive customer satisfaction and loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Experience with influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• 4+ years of retail or operations leadership experience preferred