Customer Service Representative

SARASOTA, FL


Order: 85834


Order Type : Temp to Permanent


Job Title: Customer Service Representative
Location: Sarasota, FL
Pay Rate: $18.00 - $22.00/hour DOE
Hours: Full-Time | Monday - Friday

Our client company is seeking an enthusiastic and customer-focused Customer Service Representative to join their growing team. The Customer Service Representative will serve as the primary point of contact for residential and commercial customers, delivering exceptional customer service while handling a high volume of inbound calls in a fast-paced call center environment.

The ideal Customer Service Representative is a strong communicator who enjoys helping customers, solving problems, and working in a team-oriented environment. Candidates should be comfortable managing multiple priorities while maintaining professionalism and accuracy on every interaction.

Minimum Qualifications:

• High school diploma or GED preferred
• Previous customer service or call center experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask in a fast-paced environment
• Basic computer and data entry skills
• Professional telephone etiquette
• Strong attention to detail
• Ability to quickly learn new software systems and procedures

Responsibilities include:

• Answer a high volume of inbound customer calls (approximately 100 calls per day)
• Assist customers with service requests, billing questions, account inquiries, and missed service issues
• Provide pricing information and establish new customer accounts
• Accurately enter customer information, service details, and billing updates into the company database
• Resolve customer concerns professionally while providing outstanding customer service
• Retain customers by offering solutions and service alternatives when cancellation requests are received
• Identify opportunities to recommend additional products and services
• Coordinate with Operations, Billing, Sales, and Dispatch departments to resolve customer issues
• Maintain accurate customer records and documentation
• Meet or exceed established goals for call quality, productivity, response times, and customer satisfaction
• Participate in ongoing training and perform additional duties as assigned

Preferred Experience:

• High-volume inbound call center experience
• Customer retention or account management experience
• Billing or customer account support
• Experience in waste management, utilities, logistics, transportation, or other service-related industries

Benefits may include:

• Competitive Pay
• Health Insurance
• Paid Time Off
• Paid Holidays
• Career Advancement Opportunities
• Ongoing Training and Development
• Supportive Team Environment

The Customer Service Representative is a vital member of the customer support team, ensuring every customer receives prompt, professional, and courteous service. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term career opportunity, we encourage you to apply.

For an immediate interview, call our AI recruiter Annie! Just wait 15 minutes after submitting your application, then give her a call at View phone number on click.appcast.io.

Ad-VANCE Talent Solutions, Inc., independently owned and operated since 1995, offers concierge health, dental and vision benefits to our employees.