Service Writer

Service WriterLincoln - NE 68529DescriptionService WriterWhy Join Us?At Bauer Built, we've been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what's right.When you join our team, you're not just an employee; you are a part of a close-knit group that values your contributions and supports your growth. If you're looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that's built to last.What You'll Do:Schedule and prioritize jobs for tire technicians, alignment technicians, and mechanicsProvide top-tier customer service—respond promptly and professionally to inquiries, complaints, and concernsPartner with the sales team daily to promote service packages and drive product salesPrepare and manage work orders, capturing full details of service jobsResolve customer issues, ensuring follow-through for a positive experienceMaintain a clean, safe, and well-organized work environment by following all safety protocolsWhat You Bring:Previous experience as a Service Writer, Service Advisor, or in customer service preferredStrong working knowledge of automotive and tire service processesCoordinate effectively with technicians and advisors to drive productivityHandle customer escalations and warranty claims with professionalismComfortable with Microsoft Office and service management softwareAbility to write clear, accurate repair orders and estimatesFamiliarity with scheduling and service-calendar optimizationWhat We Offer:401K Plan (100% company match up to 7%)Comprehensive health, prescription, dental, and vision insurance after 60 daysWeekly PayPaid Vacation, within 6 monthsPaid Holidays, eligible Day 1Short-term DisabilityLife Insurance, both company-paid and voluntaryPaid UniformsProfessional development and learning opportunities