Operations Manager

DSV – Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s third largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Location USA – New Albany, Briscoe Parkway Division Solutions Job Posting Title Manager – Operations Time Type Full Time Position Summary Schedule: 1A 6:00 A–6:30 P Sun, Mon, Tues and every other Wed. Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including but not limited to supervising warehousing, receiving, and shipping of product in a manner consistent with company service and cost objectives. Responsibilities also include planning inbound and outbound volume, customer communication activities, space utilization and management, and equipment management. People management responsibilities encompass hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems. As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all corporate and site‑specific policies. Essential Duties and Responsibilities Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in client SLAs. Drives continuous improvement efforts and provides ideas and suggestions for more efficient operations and ongoing cost‑saving measures. Meets all client‑specified KPIs and complies with quality system requirements. Applies sound communication and motivational techniques, creates programs to supervise fairly and equitably, counsel, and where needed, discipline team members. Collaborates with Human Resources to assist in creating programs for hiring, training, and professional development. Participates in performance evaluation for recommending promotions, wage increases, and other HR activities. Delivers results by leveraging the skills of the right people at the right time. Keeps senior management and client representatives informed of critical issues that affect operations. Plans daily work schedule by reviewing work orders, arrival notices, and customer instructions; assesses priorities and assigns duties to appropriate staff. Reviews current volume demands to plan for re‑organization of warehouse space and necessary changes in supplies, equipment, or staffing. Responsible for ensuring effective training is delivered by qualified individuals and ensures adherence to SOPs (DSV and client). Ensures leadership team evaluates trainee progress to determine new‑hire performance and DSV cultural fit. Maintains high motivation in team members to focus on customer satisfaction. Provides ongoing growth and development opportunities for team members. Supports adherence to standard operating procedures (SOPs). Conducts routine staff meetings to review daily and weekly work activities. Management Information Systems Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives. Ensures that necessary computer software and hardware are purchased in accordance with corporate IT policies and guidelines. Maintains knowledge of changes in hardware and software technology. Develops proficiency in client systems. Customer Management Manages high‑level customer service standards for all functions. Assures client accounts receive required operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Attends or leads meetings with key customers to discuss any issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service. Budgeting and Financials Supports development of an annual operating budget. Develops and manages a system of controls to ensure service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports budgeting and pricing activities to ensure compliance with contract guidelines. Equipment and Facilities Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety, and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and makes recommendations as applicable. Safety Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within operations. Audits warehouse for compliance with safety, security, and quality principles and rules. Ensures all federal, provincial, or other statutory requirements are adhered to within the parameters of Health and Safety. Other Duties Work overtime as dictated by business, whether mandatory or voluntary. Perform other duties as assigned. Supervisory Responsibilities Manages warehouse operations supervisors and support staff. Skills & Abilities None specified. Education and Experience Must have a high school diploma or GED. Bachelor’s degree is preferred. 7 years’ experience working in a logistics/distribution/relevant environment. 5 years’ experience in a supervisory role. Must be able to work in unregulated temperatures within the warehouse during warmer and colder months that can range from mild to moderate. Computer Skills Proficient in Microsoft Office (Excel, Word, and PowerPoint). Demonstrated proficiency in applicable WMS systems. Language Skills English (reading, writing, verbal). Proficiency in business communication at all levels. Other Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in cross‑training metrics activities with opportunity to improve knowledge in multiple areas and departments. Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment. Core Competencies Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies Physical Demands Handling/Fingering, Sitting Bending Walking and Standing Ability to Lift/Carry and Push/Pull 21‑50 pounds Reach above shoulder, reach outward, squat, or kneel. Work Environment The employee is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. For this position, the expected base pay range is $85,000–$90,000. Actual compensation will be determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well‑being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts, health savings accounts, short‑term and long‑term disability coverage, and wellness resources. Financial benefits include participation in the DSV 401(k) plan, with company matching contributions of up to 5%. Work‑life balance is supported through various paid time off programs and company holidays, with specifics varying by location and division. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV - Global Transport and Logistics