Retail Regional Manager - West

Retail Regional Manager – West (260469) Our Commitment to You: Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it. All official communication from Consumer Cellular will come from a @consumercellular.com email address or verified texting platform, and we will never ask for personal or financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and verify directly at View email address on click.appcast.io. Job Summary The Retail Regional Manager role requires meeting and exceeding field expectations with overall region responsibility for store effectiveness and customer satisfaction. The Regional Manager must have excellent customer service skills, the ability to identify, hire, train, and manage talent, and the ability to lead and develop others. They must have strong performance management and coaching skills and oversee 8‑12 CCI Retail Store locations, serving as the direct supervisor for all CCI Retail Store Managers within their assigned region. Essential Functions Manages all aspects of in‑store execution within assigned market, including staffing, retail shift scheduling, active customer engagement, sales, merchandising, and inventory management. Establishes and maintains critical relationships with field and home office leadership. Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives. Manages and delivers required sales productivity and guest experience through rep performance management and 1 on 1 coaching. Ensures employee satisfaction through progressive employee engagement. Interviews and hires high‑quality full and part‑time Store Managers, Assistant Store Managers, and Sales Associates. Manages attrition through key performance indicators. Manages performance in market to achieve all sales and customer service objectives. Supervisory or Management Responsibility/Decision Making Level Works collaboratively with field sales leadership to achieve all company objectives. Provides regular reports to senior leadership. Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times. Provides feedback on current store performance, derives a plan of action for future progress, and ensures execution of that plan. Provides responsibility for distribution, tracking, and retention of all team resources. Identifies trends and opportunities and utilizes them for continuous sales and experience improvement. Responsible for all hiring, training, and performance management of store managers within market. Makes all hiring and termination decisions in collaboration with HR. Directly coaches and trains store management and sales representatives within market. Directly responsible for all retail operations within the assigned market. Minimum Education and/or Experience Bachelor’s Degree in Business preferred. 5‑7 years training, sales, account management or related experience and 3+ years of retail management experience required. Requisite Abilities and/or Skills Multi‑Unit Specialty Retail management experience required. Proven record as a leader and multi‑unit manager. Excellent communication skills both verbal and written. High level of business acumen. Proven ability to train and develop subordinates. Flexibility to work weekends and travel when required. Ability to incent and drive sales reps to perform and deliver company expectations. Must be proficient in all MS Office suite of products; Word, Excel, PowerPoint. Additional Job Requirements Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items. Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary. Pay & Benefits Data Minimum Salary: $110,250 Maximum Salary: $164,850 Benefits Competitive base pay with potential for shift differential, overtime, and bonus pay. Medical insurance (98 % company‑paid for full‑time employee only coverage). Dental and Vision insurance (100 % company‑paid for full‑time employee only coverage). 401(k) company match of 100 % up to 6 % of your pay. Discounted Consumer Cellular wireless phone plan for employees. Paid Time Off (PTO) available following a 30‑day waiting period. 6 company‑paid holidays plus 16 hours of floating holiday accrual per year. Flexible Spending Accounts (FSA) for health care and dependent care expenses. Life and AD&D insurance equal to 1 × your annual earnings (100 % company‑paid). Long‑Term Disability insurance (100 % company‑paid). Employee Assistance Program (100 % company‑paid). Employee rewards program. Pre‑employment background check and drug screen is required. Consumer Cellular is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any status/classification deemed illegal to consider under local, state or federal law. Consumer Cellular is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. #J-18808-Ljbffr