General Manager - Greater Chula Vista, CA Area

General Manager As a General Manager, you will lead a high-performing Pet Care Center that emphasizes pet safety, customer satisfaction, and profitable growth. You are accountable for people, performance, and process, and serve as a role model for leadership. What You’ll Do Pet First – Champion the health, safety, and humane care of all animals, ensuring Petco standards and policies are consistently met. Create an environment where pets and pet parents feel welcomed, supported, and cared for. Lead with integrity, transparency, and an unwavering commitment to doing what’s right for pets. Foster the Fun – Build and lead an inclusive, energized team that embodies the Petco brand and delivers exceptional service. Attract, hire, train, coach, and develop diverse talent across all roles within the Pet Care Center. Foster a positive, collaborative culture where partners feel engaged, supported, and empowered to grow. Let’s Go! Own the business – Drive sales growth, profitability, and operational excellence. Analyze financial and operational results, identify opportunities, and take decisive action to improve performance. Manage labor, payroll, and expenses to maximize productivity and results. Execute merchandising, inventory, and operational processes to brand and safety standards. Represent Petco in the community by leading local events, adoption initiatives, and partnerships that strengthen our impact. Key Responsibilities People Leadership Develop a strong leadership bench and succession plan. Lead performance management, coaching, and accountability for all partners. Promote continuous learning, growth, and career development. Foster a culture of teamwork, inclusion, and shared ownership. Business Performance Meet or exceed sales, profitability, and operational goals. Leverage Petco tools, programs, and insights to grow the business. Review and act on reporting, audits, and Pet Care Center visits. Operational Excellence Ensure safe opening and closing procedures and adherence to security protocols. Maintain store appearance, cleanliness, and safety standards. Protect pets, partners, and merchandise through strong loss prevention and inventory controls. Complete required administrative, payroll, and inventory tasks accurately and on time. What Success Looks Like A safe, healthy environment where pets thrive. An engaged, high‑performing team with strong retention and development. Loyal customers who trust the team and return again and again. A profitable, well‑run Pet Care Center that reflects Petco’s values in action. What You Bring Experience & Skills 3+ years of management experience (retail leadership preferred). Strong people leadership, coaching, and talent development skills. Solid business, financial, and operational acumen. Excellent communication, problem‑solving, and organizational abilities. A genuine passion for pets and customer service. Education High school diploma or GED preferred. Completion of Petco leadership development programs may be required for internal candidates. Essential Functions & Work Environment This role is primarily performed in a Pet Care Center retail environment. The General Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Major duties may require leaving the retail location for tasks such as bank deposits, merchandise transport, or community events. The position requires frequent standing and walking, bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds is required. The General Manager must work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point‑of‑sale transactions, is required. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays, is essential. This is a full‑time position. A limited amount of travel for training, meetings, or community engagement may be required. Compensation $17.25 – $23.75 hourly (or salary, depending on location and experience). Pay ranges are presented in accordance with state‑specific regulations and may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. #J-18808-Ljbffr Petco Animal Supplies, Inc.