Maintenance Office Specialist

Job Description

Job Description

*** THERE IS A SEVERE HOUSING SHORTAGE ON THE NORTH SLOPE. APPLICANTS WHO DO NOT RESIDE IN UTQIAGVIK (BARROW) OR INDICATE THEY HAVE NO LOCAL HOUSING SECURED WILL NOT BE CONSIDERED. ***

Job Title: Maintenance Office Specialist       

Division:  Maintenance

Reports To: Maintenance Manager                                           

Supervises: Non-Supervisory

Classification: Regular

Safety Sensitive: No

FLSA/AWHA Status: Non-Exempt

Work Schedule: Full-Time

Occupational Code: 43-9199

Salary: Starting at $33.69/hour (depending on experience)

Job Summary:

Under the general supervision of the Maintenance Manager, this position supports maintenance operations by performing a variety of office and administrative tasks. These duties require the application of various work methods, procedures, and problem-solving skills that may range from routine to moderately complex. The role also requires proficient typing skills, the use of TNHA proprietary software, and a working knowledge of relevant TNHA policies and procedures.

Essential Duties and Responsibilities:

• Answers incoming calls with professionalism, makes appropriate referrals, and collaborates with Housing and program participants to schedule various Maintenance tasks.
• Maintains the Maintenance Division's business calendar and ensures that complete and accurate information is available for all maintenance-related matters.
• Prepares reports, forms, correspondence, and other material generated by maintenance staff, including work orders, inspection data, authorization and acceptance of work forms, time sheets, and other relevant documentation.
• Assists the Procurement and Logistics team with inventory management, submitting material requests, purchasing for the Maintenance Division, and providing logistical support.
• Establishes and maintains organized files and records related to work orders, product cost, performance data, maintenance correspondence, and other source documents.
• Collaborates with Housing to schedule inspections for rental and homebuyer units and monitors compliance with federal regulations for the assisted housing program.
• Identifies necessary maintenance work required to meet assisted housing quality standards and generates the documentation needed to initiate and complete repairs.
• Processes work orders and verifies information for accuracy and completeness, including summaries of work performed, materials used, labor hours, and overhead costs, billing, and closeout.
• Assists in the coordination of Village-based activities, including scheduling work orders and inspections, and arranging or adjusting air travel and accommodation as needed.
• Performs assigned duties with accuracy and in a timely manner.
• Adheres to all TNHA safety rules, regulations, policies, and procedures.
• Maintains strict confidentiality of all information obtained through professional and client interactions.
  
• Performs other duties as assigned.

Knowledge, Skills, and Qualifications:

To successfully perform this job, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Required:

• Ability to perform a volume of numerical detail with speed and accuracy, including the ability to make moderately complex mathematical computations with and without mechanical assistance.
• Good organizational skills and ability to prepare financial and other records in a systematic, neat, and legible manner.
• Ability to interact effectively with the public and other TNHA personnel as required.
• High school graduate. General Equivalency Diploma (G.E.D.) or the equivalent.
• Three (3) years of experience with a PC using common software applications and general office equipment.
• One (1) year clerical or administrative experience.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
  
• Valid Alaska Driver's License that meets TNHA insurance criteria.
  

Preferred:

• Alaskan Native and/or American Indian (member of federally recognized tribe).
• Ability to read, write, speak and/or understand conversational Inupiaq.
• One (1) year of property management software for tenant management and maintenance inventory systems.
• General maintenance and construction knowledge.
• One (1) year of work experience with the Alaska Landlord and Tenant Act related to property maintenance.
• Supervisory experience.
• Demonstrate the knowledge and understanding of NAHASDA.

Physical Demands: This role primarily involves sedentary work, including sitting for extended periods, using a computer, and occasional light lifting (up to 20 pounds). Visual acuity for reading and using a computer is required.

Work Environment: The work environment is a typical office setting with standard lighting and temperature conditions. The noise level is generally low to moderate. A full list of physical demands and work environment details can be provided upon request. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will be considered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or membership status in any class protected by law.