Desktop Support Technician

Desktop Support TechnicianLocation: Industrial Park Dr, Hooksett NHSchedule Likely 8:00 to 5:00. Must Have:3-5 years of PC H/W and S/W support experienceAt least 1 year of desktop support experienceA+ is desirableMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Works under general supervision. A certain degree of creativity and latitude is required.FUNCTIONS & RESPONSIBILITIESResponsible for maintaining manufacturing systems, PCs and terminal server networks.Set up and maintain new and existing PCs.Troubleshoot and fix problems encountered on PCs and triage issues with affiliated departments.Create, edit, and maintain documentation for data collection reporting.Interface with data warehouse to pull reports for stored product data.Interface and upgrade systems as required, provide input on buy/lease on case-by-case basis.Analyze data, recommend and drive process improvements.Perform system related duties.Personal Computer database generation, maintenance, analysis of multiple systems and processes.Responsible for maintaining inventory for PC spare parts (Ordering, Tracking, Procurement, etc.)Must interface with corporate end users as well as engineering and management staff. Provide Hands & Feet support for Network and Server issues. Infrastructure savvy.