Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Client Service Administrator - Group Benefits

Oswald Companies

Administrative Support Specialist

Would you like to take ownership in a dynamic, high-growth business that truly walks the talk? Oswald Companies seeks goal-driven professionals ready to take their career to the next level.

Job Summary: Responsible to provide internal support to an account management team for an assigned book of business; collaborates with sales and service staff by account, interfaces with clients and carriers, maintains records, and performs other general administrative duties.

A Day in The Life:

  • Provides direct administrative support as required for two to three assigned Client Managers; responds to requests for assistance in a timely and collaborative manner.
  • Supports the assigned team in the retention of the existing client base; confers with the team on opportunities to up-sell and/or cross-sell additional Oswald products and services.
  • Serves as a client contact and identifies and assesses customer's needs quickly and accurately; solves problems systematically, using sound business judgment.
  • Responds to enrollment, billing, claims, and other administrative issues; ensures a complete solution is provided to the client's satisfaction; documents the details and outcomes of each support event.
  • Performs data entry of current and historical account information and related commissions in the system of record for the onboarding of new clients.
  • Ensures commissions are accurate, flowing and received on a timely basis at point of sale or renewal.
  • Interfaces with both client and vendor to secure all account documents; also builds files in the internal, shared computer systems and catalogues documents appropriately.
  • Maintains and updates client information within the system of record; ensures all information is accurately and thoroughly entered into the system on a timely basis.
  • Supports the client's integrated and comprehensive health management strategy; captures meeting notes collected by the Client Manager and incorporates that information into the appropriate data system.
  • Monitors the progress of meeting action items, initiates response from vendors or internal staff, and documents the results for feedback to the client.
  • Coordinates meetings with practice team members assigned to specific clients to review business activity and action points; schedules meetings with members of various internal departments such as Business Development, Marketing Analysis, Benefits Analytics, Health Management Services, and outside vendors to meet the service needs of the client.
  • Supports the team in client and carrier activities including the request of reports on a variety of financial and client-specific data; obtains 5500s and plan-related documents.
  • Initiates the collection of all renewal information from the incumbent carrier; contacts the client and the incumbent carrier to obtain the necessary materials for the solicitation of bids from alternate vendors.
  • Supports team in the preparation of carrier or client deliverables which includes scheduling meetings, obtaining carrier open enrollment information, and the proofing, printing, binding and distribution of presentations.
  • Delivers compliance notifications and other materials at the direction of the Client Manager.
  • Strives to understand the details of Healthcare Reform, HIPAA, COBRA and other legislation, which affects the business unit.
  • Gain the understanding of healthcare plan fundamentals and various plan types such as PPO, HDHP, HMO, Income Protection plans and supplemental benefits within the first 12 months.
  • Gain working knowledge of/familiarity with claims processing basics, plan eligibility rules, COBRA and Open Enrollment.

What You'll Need:

  • A college degree is an advantage but not a requirement
  • At least 1 to 3 years of industry knowledge is preferred, to include experience in medical benefits and ancillary lines of coverage
  • Position requires the ability to multi-task simultaneously across employer groups.
  • Ability to professionally communicate in both written and verbal forms. Use of proper grammar in all communications.
  • Professional appearance and demeanor is required.
  • Ability to be comfortable communicating with HR teams as well as employees of all job levels.
  • Obtain Health and Life license within 12 months of start date

Who You Are:

  • Energetic with a desire to learn new skills
  • Strong organizational skills with ability to transition quickly from one job to another
  • Ability to problem solve, think logically and work independently
  • Ability to demonstrate a positive attitude and lead by example consistently
  • Works well under pressure and meets established deadlines
  • Good verbal and written communication skills
  • Capable interpersonal skills with a collaborative approach
  • Ability to manage time-sensitive projects

Who is Oswald?

Oswald is a 129-year-old company that creates a world of protection around the lives and businesses of our clients.

We are an independent, employee-owned company. So, essentially, you own your own success in a personally and financially rewarding opportunity.

Inclusivity is a priority. We foster an environment of collaboration and belonging where our Employee-Owners thrive on their unique path. Our diverse talent reflects the communities and clients we serve, while driving unmatched risk and insurance innovations.

Our people-first culture and client service excellence have built our reputation of integrity, resourcefulness, and a relentless care for our clients and employees. Don't believe us? Ask your friends, colleagues, and mentors about Oswald. There's a reason Oswald has been named a Top Workplace for nine consecutive years.

What you'll get...

At Oswald, you will have the opportunity to build a long-term career with unlimited growth potential. Aim high, work hard and we'll help you achieve your goals.

At Oswald, you will experience our caring work environment. We care about our Employee-Owners, we care about our customers, and we care about the world around us. Our caring personality comes to life in the form of volunteering in the community. We even give employees paid time off to volunteer with an organization of their choice.

At Oswald, you will achieve a work-life balance. We care about your physical and emotional well-being, so work-life balance is encouraged and practiced. We understand you have a life outside of work, and we want you to live it.

At Oswald, you will have access to a world-class Total Rewards package. We truly value our people, which shows in our compensation, benefits, and perks.

  • In addition to competitive pay, we have designed a performance-based annual incentive program. All employees are eligible to earn a bonus by meeting performance objectives.
  • Comprehensive medical, dental and vision plans and numerous supplemental benefit offerings.
  • Paid time off annually and a sabbatical at every 10-year service anniversary.
  • Ownership in the company in the form of company stock (discretionary profit-sharing and 401(k) match contribution)
  • Assistance with parking expenses, discount programs for area services/experiences, and financial support for professional development and licensure/designations
  • Access to specialized leadership development programming designed to take your career to the next level.
  • And so much more!

To learn more about Oswald, our culture and everything we have to offer, visit us on LinkedIn.

Oswald, a Unison Risk Advisors company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic.

Oswald Companies
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Client Service Administrator - Group Benefits in Cleveland, OH vacancy
  •  ...Account Administrator- Small Group Medical Mutual employees must submit their applications through...  ...underwriting, membership, claims and customer service for existing accounts in the small...  ...requirements. Processes benefit changes in accordance with departmental... 
    Suggested
    Casual work
    Work at office
    Remote work
    3 days per week

    Medical Mutual of Ohio

    Cleveland, OH
    2 days ago
  •  ...insured and self-funded group coverage, including...  ...Management Team for 51+ sized clients in a fast-paced...  ...completion. Account Administrator I Performs Account...  ...Management duties (e.g., Benefit Quote Requests; new...  ...experience in a financial service, health insurance,... 
    Suggested
    Casual work
    Remote work
    3 days per week

    Medical Mutual of Ohio

    Cleveland, OH
    5 days ago
  • $750 per week

     ...that influence real products, services, and customer experiences....  ...including anyone looking for administrative assistant roles, to take...  ...invitations and participation details Benefits: Take part only in studies...  ...online or in-person focus groups, virtual interviews, product... 
    Suggested
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    Brook Park, OH
    2 days ago
  • A well-established service provider is seeking a Remote Receptionist / Administrative Assistant to join their team in Cleveland,...  ...Ohio. This role entails greeting clients, answering calls, maintaining...  ...environment alongside a comprehensive benefits package, including a Profit... 
    Suggested
    Full time
    Work at office
    Remote work

    Recruit Monitor

    Cleveland, OH
    2 days ago
  • $125k - $250k

     ...Employee Benefits Sales Professional The next part of your journey is right around the corner with The Standard....  ...ensure quota attainment, including a full, locally based service team, home office service groups, marketing and development resources, expertise of peers... 
    Suggested
    Live in
    Local area
    Home office
    2 days per week
    3 days per week

    The Standard

    Cleveland, OH
    3 days ago
  •  ...Administrative Support Specialist Oswald Companies seeks goal-driven professionals...  ...; collaborates with sales and service staff by account, interfaces with clients and carriers, maintains records,...  ...shows in our compensation, benefits, and perks. In addition to competitive... 

    Oswald Companies

    Cleveland, OH
    3 days ago
  • $52k

     ...We provide competitive benefit options to our...  ...diverse individuals, groups and communities who represent...  ...that includes employees, clients and family members....  ...makes timely decisions.Service Orientation: Anticipate...  ...by parents and center administrators.13. Secure supervisory... 
    Full time
    Temporary work
    Part time
    Local area

    Bellefaire JCB

    Cleveland, OH
    2 days ago
  •  ...Victory Automotive Group, located in Brook Park, Ohio, is looking for an Automotive Sales Consultant to join their team. The ideal...  ...offers competitive pay based on experience along with several benefits including medical, paid vacation, and 401(k) matching. #J-18808... 

    Victory Automotive Group

    Brook Park, OH
    3 days ago
  • $65k

     ...Responsibilities: Engage proactively with clients to understand and prioritize their...  ...financial goals. Present customized benefits solutions that align with clients' financial...  ...driven mindset and a passion for client service? Are you eager to build relationships... 
    Immediate start
    Remote work
    Work from home

    AO Group

    Cleveland, OH
    21 days ago
  • $45k - $105k

     ...Full-time Description American Road Group is seeking an enthusiastic Motorcycle...  ...to provide the highest level of customer service in fitting our customers with the perfect...  ...Time and Commission based with extensive benefits. Why You'll Love this Role • Competitive... 
    Full time
    Flexible hours
    Weekend work
    Afternoon shift

    American Road Group

    Cleveland, OH
    23 hours ago
  •  ...Commercial Kitchen Service TechnicianEmployment/FLSA Status: Full...  ...for business useMarket-leading benefits program including 401k and...  ...with the Technical Assistance Group for technical support while onsiteInstall...  ...accurate and timely administrative documents, such as work... 
    Hourly pay
    Full time
    Night shift

    Smart Care

    Cleveland, OH
    2 days ago
  •  ...serve. The Patient Service Specialist performs complex administrative duties including but not...  ...excellent customer service to clients, and management of multi...  ...with Client Support Group Assist Center...  ...Reimbursement ~ Commuter Benefits ~ Dependent Care Spending... 
    Full time
    Work at office
    Local area

    Concentra

    Cleveland, OH
    2 days ago
  •  ...and most successful privately held retail automotive groups in the nation. Our excellent benefits include: medical, dental, vision, company paid life insurance...  ...match, employee assistance program, benefit concierge services.We are an equal employment opportunity employer. All... 
    Full time
    Temporary work
    Work at office
    Flexible hours

    Spitzer Autoworld

    Cleveland, OH
    5 hours ago
  • $15 - $15.25 per hour

     ...industry? Join the DelMonte Hotel Group team! We are currently...  ...competitive compensation and benefits, a tight-knit and supportive...  ...performing a variety of guest service activities while providing the...  ...environment ~ Basic computer and administrative skills ~ Availability to... 
    Hourly pay
    Full time
    Local area
    Flexible hours
    Shift work

    Del Monte Hotel Management LLC

    Cleveland, OH
    1 day ago
  • $500 per month

     ...The Crimp Group of Equis Financial is seeking a driven and coachable individual who is...  ...revolutionary type of life insurance called Living Benefit Life Insurance that offers access to your...  ...and have a willingness to serve your clients Be willing to utilize our system/... 
    Remote job
    Full time
    Part time
    For contractors
    Local area
    Work from home
    Flexible hours
    3 days per week

    Valley Of The Sun Agency

    Cleveland, OH
    23 hours ago
  • $15 per hour

     ...* **Weekend shifts on Friday, Saturday, Sunday*** Customizable benefits including medical, dental, vision, life insurance, wellness programs...  ...* Have reliable transportation* Demonstrate excellent customer service and teamwork* Are a motivated self-starter who works well... 
    Hourly pay
    Part time
    Shift work
    Weekend work

    Youradv

    Cleveland, OH
    4 days ago
  • $16 per hour

     ...Additional hours may be available upon request We offer benefits that can be customized to meet your family’s needs,...  ...from work location Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members Are a motivated self-... 
    Hourly pay
    Part time

    Advantage Solutions

    Cleveland, OH
    4 days ago
  •  ...and most successful privately held retail automotive groups in the nation. Our excellent benefits include: Medical, Dental, Vision, Company paid life insurance...  ...match, Employee assistance program, Benefit concierge services. EOE Statement: We are an equal employment... 
    Full time
    Temporary work
    Flexible hours

    Spitzer Autoworld

    Cleveland, OH
    4 days ago
  • $12 per hour

     ...Passenger Services Agent Huntleigh USA is actively hiring Passenger Services Agents...  ..., airline, and Transportation Security Administration (TSA) safety and security requirements...  ...to perform essential job functions. Benefits Medical, Dental, and Vision Insurance... 
    Hourly pay
    Immediate start
    Flexible hours
    Shift work

    Huntleigh USA

    Cleveland, OH
    2 days ago
  •  ...Description Commercial Kitchen Service Technician Employment/FLSA...  ...use Market-leading benefits program including 401k and paid...  ...with the Technical Assistance Group for technical support while onsite...  ...Produce accurate and timely administrative documents, such as work... 
    Hourly pay
    Full time
    Night shift

    Advanced Mechanical Plus

    Cleveland, OH
    19 days ago
  • $14.5 - $19.5 per hour

     ...supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and...  ...during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.... 
    Full time
    Part time
    Work experience placement
    Local area
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    Ulta Beauty

    Cleveland, OH
    1 day ago
  •  ...Strive to improve care for our patients. Service customer as a problem solver and maintain...  ...employment processes, programs, policies, and benefit plans. In that case, details of any...  ...disability, business accident insurance, and group legal insurance. Employees may be... 
    Full time
    Temporary work
    Local area
    Worldwide
    Relocation
    Night shift

    Johnson & Johnson

    Cleveland, OH
    2 days ago
  •  ...the difference at Tim Lally Chevrolet! Benefits ~401(K) Plan ~ Medical Plan ~ Dental...  ...Responsibilities Answer dealership group phones, greet and receive prospects and customers...  ...Work cooperatively with the sales/service and other internal teams Communicate with... 
    Local area

    Tim Lally Chevrolet

    Cleveland, OH
    6 days ago
  •  ...healthcare sales professionals, we ensure all seniors who can benefit from excellent medical care regardless of their economic means...  ...community stakeholder relationships Meets individual seniors and groups in their homes, senior centers, houses of worship, and other... 
    Local area

    ArchWell Health

    Cleveland, OH
    4 days ago
  • $15.5 per hour

     ...provide you with the skills and experiences of: Our guest service fundamentals and experience supporting a guest first culture...  ...scheduled shift (shift length may vary). Find competitive benefits from financial and education to well-being and beyond at . Benefits... 
    Hourly pay
    Local area
    Flexible hours
    Shift work
    Night shift
    Day shift

    Target

    Cleveland, OH
    2 days ago
  •  ...in 18 states and 80 markets, providing services that span the eye care continuum. Company...  ...will also perform the necessary administrative responsibilities needed to create a smooth...  ...also be necessary. Perks ~ Full Benefits Package - Medical, Vision, Dental and... 
    Work at office

    Walker Surgical Center

    Independence, OH
    3 days ago
  •  ...Remote Customer Service Representative | Client Benefits Representative | Work From Home | Weekly Pay Company: AO | Globe Life Location: 1...  ...hospitality, healthcare, banking, education, military, administration, or sales is welcomed but not required. Why... 
    Weekly pay
    Full time
    Remote work
    Work from home
    Flexible hours

    Globe Life AIL - Lisa Russel

    Cleveland, OH
    10 days ago
  •  ...Employee Health & Benefits Sales Consultant Award-winning, inclusive, top workplace culture...  ...& benefits, retirement, and private client insurance solutions to organizations and...  ...North America, we combine the personalized service model of a local consultant with the global... 
    Work at office
    Local area
    Night shift

    Marsh & McLennan

    Independence, OH
    5 days ago
  •  ...Whether you’re partnering with administrators to bring our programs to...  ...will: Lead and supervise a group of teachers to create unique...  ...hand Outstanding customer service skills, strong organizational...  ...parents in English Our benefits meet you where you are. We’re... 
    Local area

    KinderCare Education

    Shaker Heights, OH
    -58
  •  ...Part-Time Financial Services Consultant What could an extra $1,000-$2,000 each month do for your household...  ...change everything! Through providing personalized benefits solutions, you'll be the architect of your client's security tomorrow. In this role, you can expect... 
    Weekly pay
    Part time
    Remote work
    Work from home

    Global Elite

    Cleveland, OH
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Service Administrator - Group Benefits. Be the first to apply!