Customer Service Rep

Randstad has partnered with an organization to assist with filling a temporary Customer Service opportunity. This role will process orders, enter inbound receipts, and generate reports. The ideal candidate will have at least 5 years of customer service experience, proficiency in Microsoft Office suite and SAP, and excellent communication, organization, and detail oriented skills. This is a temporary opportunity has potential for longer term within the organization.

salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

• Oversee assigned customer accounts by processing inbound receipts, reconciling monthly inventory, and performing cycle counts to ensure location accuracy.

• Execute all outbound shipments within the Inventory Management System, including the creation of Bills of Lading and invoice statements.

• Schedule delivery appointments, arrange pick-up requests, and provide all necessary shipping documentation and proofs of delivery to customers.

• Serve as the primary point of contact for high-volume inquiries, proactively troubleshooting shipment issues and resolving delivery problems for both clients and warehouse staff.

• Collaborate closely with warehouse personnel and clients to facilitate smooth operations, ensuring all data entry for product and freight terms is precise and timely.

Qualifications:

• At least 5 years of customer service experience in an office setting
• Proficiency with Microsoft Office Suite & preferably SAP
• Excellent communication, interpersonal, and detail oriented skills 

Skills

• Customer Service
• Order Processing
• Order Intake
• Microsoft Office
• Data Entry
• SAP
• Account Management
• Distribution Industry

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.