Housing Case Manager

Description Salary Range: $24.23 - $26.66 per hour FLSA Status: Non-Exempt Schedule: Full-time; Tuesday - Saturday, or Sunday - Thursday, 8:00AM - 4:00PM This role requires Spanish fluency. An additional $1.50 per hour will be added to the base rate upon successful completion of a language assessment on the first day of employment. Homelessness is a public health, social and racial justice issue! Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity. St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis. We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more! Job Summary The Bilingual Housing Stabilization Case Manager (BHSCM) provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing Frist perspective, the BHSCM works closely with residents to help build skills and access the resources needed for long‑term housing stability. Guided by St. Francis House’s Philosophy of Care – person‑centered, recovery oriented, and trauma‑informed – they focus on supporting progress in housing, income, and behavioral health. Essential Duties & Responsibilities Welcome new residents and support a smooth transition from homelessness to stable, supportive housing. Manage a caseload of approximately 15 residents, with about 30% requiring high‑level support. Build proactive relationships through regular outreach to ensure residents are connected to services. Conduct assessments and develop service plans focused on housing, income, and behavioral health stability. Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy). Use Motivational Interviewing to support residents’ readiness for change. Collaborate with team and community partners to plan positive resident activities. Coordinate with internal departments to address behavioral health, income, and basic needs. Maintain timely, accurate resident records and review caseload regularly. Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly. Act as liaison with landlords, providers, and other relevant parties as permitted. Track performance with supervisor to meet participant and agency goals. Adheres to agency code of conduct. Performs other duties as assigned. Requirements Proficiency in English required; bilingual in Spanish required. Highly reliable, proactive, independent, and consistent. Knowledge of Motivational Interviewing, Housing First, Harm Reduction, and trauma‑informed care. Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person‑centered plans. Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs. Strong communication, advocacy, interpersonal, and customer service skills. Excellent organizational, time management, and attention to detail. Proficient with Microsoft Office Suite or related software. Able to work independently and collaboratively in a fast‑paced environment. Strong understanding of and commitment to taking a person‑centered, recovery‑oriented, and trauma‑informed approach. Driver’s license and reliable transportation strongly preferred. Education & Experience Bachelor’s degree in social work or related human services field and 3+ years of experience strongly preferred. In lieu of bachelor’s degree, High School diploma or GED and 10+ years’ experience will be considered. Experience with direct service or case management with vulnerable populations, homeless population preferred. Lived experience with homelessness and/or recovery a plus. Work Environment & Activity Prolonged periods of desk work and computer use. Occasional standing and movement within a multi‑level building. SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties. This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr