Overnight Crew Member
Planet Fitness - CA
Job Description
Job Description
Benefits:
- Free uniforms
- Opportunity for advancement
- Employee discounts
- Health insurance
- Training & development
The Overnight Crew Member (Member Services Representative) will be responsible for creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members, and guests. The Overnight Closer will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk-related activities, including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Collect balances.
- Facilitate needed updates to members’ accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Managers as needed.
- Perform extensive cleaning tasks throughout the shift.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work late at night into the early morning.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally work with toxic chemicals.
Vacancy posted 13 days ago
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