Client Advisor, Mercer Flagship

Client Advisor, Mercer Flagship

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.

KHAITE is looking for a passionate and client-focused Client Advisor to join our team in our Mercer Flagship. This role is ideal for a luxury retail professional who is passionate about building meaningful client relationships, delivering exceptional service, and serving as a brand ambassador.

The Client Advisor is responsible for driving sales, cultivating lasting client relationships, and delivering an elevated in-store experience through personalized styling, product expertise, and thoughtful clienteling. This individual will play an integral role in creating memorable client experiences while contributing to the overall success of the boutique.

Client Experience & Sales

• Deliver an exceptional luxury client experience through personalized styling, relationship building, and thoughtful clienteling.
• Develop and maintain a strong personal client book, driving repeat business and long-term loyalty.
• Achieve and exceed individual sales goals and key performance metrics.
• Demonstrate strong product knowledge across ready-to-wear, handbags, footwear, and accessories.
• Anticipate client needs and provide styling recommendations tailored to each individual's lifestyle and preferences.
• Proactively communicate with clients regarding new arrivals, exclusive collections, events, and special services.
• Execute appointments, wardrobe consultations, and virtual selling opportunities as appropriate.
• Manage client consignments in accordance with company policies, including coordinating product requests, tracking shipments, ensuring timely follow-up, and delivering a seamless end-to-end client experience.

Brand Representation

• Serve as a brand ambassador by embodying KHAITE's values and aesthetic in every client interaction.
• Maintain a luxury boutique environment that reflects the highest visual merchandising and operational standards.
• Support store events, trunk shows, and VIP experiences to strengthen client relationships and community engagement.

Team Collaboration & Development

• Foster a collaborative, positive, and inclusive team environment.
• Maintain expert knowledge of KHAITE's collections, materials, craftsmanship, and brand story through ongoing product education and training.
• Actively participate in product knowledge sessions and training initiatives while incorporating seasonal storytelling into the client experience.
• Share product knowledge, styling insights, and best practices with teammates to support a culture of continuous learning.

Operations

• Support daily operational responsibilities, including opening and closing procedures.
• Assist with inventory management, cycle counts, replenishment, and stock organization.
• Accurately process sales transactions, returns, exchanges, and omnichannel orders.
• Ensure compliance with company policies and operational procedures.
• Maintain the sales floor and stock areas to ensure an exceptional client experience at all times.

Skills & Requirements

• Action oriented; drive for results
• Passion for styling, fashion, and delivering exceptional customer experiences
• Strong interpersonal, communication, and relationship-building skills
• Collaborative team player with a positive and adaptable attitude
• Highly organized with excellent attention to detail
• Comfortable working in a fast-paced, entrepreneurial environment

Education/Experience

• 25 years of luxury retail sales experience, preferably in ready-to-wear or luxury fashion.
• Demonstrated success achieving and exceeding sales goals in a client-driven environment.
• Experience building and maintaining a client book.
• Familiarity with luxury clienteling tools and CRM platforms.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
• Foreign languages are a plus.
• Existing network of clientele in the local market is preferred.

Our Values

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

We Offer

• The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

New York Pay Range

$25 - $28 USD