Wellness Member Experience Associate

Job Description

Job Description

Palmetto Bluff is nestled along the May River in the Lowcountry of South Carolina between Hilton Head Island and Savannah. As an award winning 20,000 acre development, the development encompasses a private member’s only club which includes a marina, restaurants, an equestrian center, a shooting club, a Jack Nicklaus Signature Golf Course, The Crossroads Reversable King Collins Golf Course, Anson Point Golf Course designed by Coore and Crenshaw, a lawn and racquet club, a community farm, and more. In addition, Palmetto Bluff has an extensive nature preserve, walking trails, retail shopping, art gallery, and a vibrant village, all which pay homage to the region’s rich heritage.

Job Summary:

The Wellness Member Experience Associate plays a vital role in creating and maintaining a welcoming, polished, and hospitable environment for members within a dynamic club setting. This position delivers exceptional, personalized service at every touchpoint while supporting the daily operations of the Wellness Department. The ideal candidate is professional, personable, reliable, and detail-oriented, with a proactive approach to member service, facility presentation, and ensuring a seamless wellness experience.

Essential Job Functions: 

• Ensure a safe, welcoming, energetic, and well-structured environment for all wellness classes, services, and member interactions. 
• Deliver a high level of personalized service and attention to members before, during, and after classes and wellness appointments. 
• Uphold and role model department standards for exceptional member experiences. 
• Serve as a professional presence at the Palmetto Bluff Club Fitness Center front desk four shifts per week, greeting members, checking participants into classes and appointments, supporting instructors, and assisting with daily operations. 
• Complete front desk operational tasks, including Wellness Café transactions, retail sales, member inquiries, daily billing, and appointment coordination. 
• Maintain cleanliness, organization, and presentation standards throughout all studios; complete assigned facility sweeps and inspections. 
• Core responsibility is to maintain the overall upkeep of the Palmetto Bluff Club Fitness Center front desk. 
• Process Wellness Café and retail transactions accurately, provide product recommendations, and deliver exceptional customer service. 
• Participate in holiday coverage rotation as assigned. 
• Support wellness events, special programs, and departmental initiatives as needed. 
• Attend required quarterly All-Hands meetings, training sessions, and other required team gatherings. 

Qualifications:

• Friendly, professional demeanor with a customer-first attitude. 
• Previous hospitality experience in resort or club environment is a plus. 
• Strong proficiency in POS systems, reservation software, and calendar management. 
• Ability to develop positive relationships, always remain humble, and crush expectations. 
• CPR/First Aid certified. 
• Hungry, humble, and smart teammate. 

Physical Requirements:

• Work tasks are performed both indoors and outdoors.
• Must be able to lift 50lbs.
• Must be able to exert well-paced ability to reach different outlets and other departments on a timely basis.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process of communicating with guests, supervisors and subordinates.

Palmetto Bluff is proud to be an EEO Employer and participates in E-Verify.

Proposed Weekly Schedule:

Wednesday 6:00am – 2:00pm
Thursday 6:00am – 2:00pm
Friday 6:00am – 2:00pm
Saturday 6:00am – 2:00pm