Front Desk Agent

Front Desk Agent

Nestled in the heart of Old Town Fort Collins, The Elizabeth Hotel and Emporium is a one-of-a-kind destination where music, art, and Colorado spirit converge. From the live performances at the Magic Rat and rooftop cocktails at the Sunset Lounge, to locally inspired fare at The Emporium, every corner of this hotel hums with energy and personality. Working here means you're not just clocking in; you're helping write the story of a place people genuinely love.

We celebrate what makes each person unique. At The Elizabeth, individuality isn't just welcomed; it's essential to who we are. Our team is the heartbeat of this hotel, and we're committed to creating a workplace where you feel seen, supported, and inspired to grow. As part of Sage Hospitality Group, we bring the resources and backing of an industry leader while maintaining the warmth and creativity of an independent, community-rooted property.

Hospitality runs 24/7, and we rely on team members who bring energy, flexibility, and commitment to every shift. In return, we invest in you. Whether you're just starting out or looking to take your hospitality career to the next level, The Elizabeth is a place where your contributions matter, your voice is heard, and your work leaves a lasting impression on every guest who walks through our doors.

We lead with integrity, celebrate our community, and take pride in crafting extraordinary guest experiences; all while having a genuinely great time doing it. Because while our hotel hits all the right notes, it's our people who make the music.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous front desk or hotel experience required

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
• Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

What's in it for you?

Full Time Hourly Roles

Medical, dental, & vision insurance

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Paid time off for vacation, sick time, and holidays

Eligible to participate in the Company's 401(k) program with employer matching

Employee Assistance Program

Tuition Reimbursement

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $15.50 - USD $16.50 /Hr.

ID: 2026-31505

Position Type: Regular Full-Time

Property: The Elizabeth Hotel

Category: Front Desk & Guest Services

Min: USD $15.50/Hr.

Max: USD $16.50/Hr.

Tipped Position: No

Address: 111 Chestnut St

City: Fort Collins

State: Colorado

EOE Protected Veterans/Disability