Field Service Engineer

Job Description

Job Description

Field Service Engineer

Location: Glen Burnie, MD / Baltimore Area
Job Type: Full-time, Contract
Work Location: In person
Travel: 40%–60%

Job Summary

We are seeking a Field Service Engineer to support instrument installations, preventative maintenance, troubleshooting, repairs, and general after-sales technical support. The position will be based in the Baltimore-area office/laboratory and will involve regular travel to customer facilities.

The ideal candidate will have a background in Chemistry, Biochemistry, or Food Science, laboratory experience, and knowledge of Gas Chromatography (GC) or Gas Chromatography/Mass Spectrometry (GC-MS) applications.

Key Responsibilities

• Install, troubleshoot, repair, and maintain laboratory instruments at company and customer locations.
• Perform preventative maintenance and provide technical support to customers.
• Provide post-sales technical and application support.
• Train and coach customers on the proper use of laboratory instruments and applications.
• Provide hands-on laboratory support for new application development and technical issues.
• Diagnose and resolve instrument and system problems.
• Maintain strong customer relationships through professional and responsive communication.
• Document customer interactions, service activities, and technical issues using Microsoft tools and CRM/Salesforce systems.
• Prepare detailed site reports and quality-management documentation.
• Work closely with Sales, Service, Laboratory, and other operational teams.
• Manage travel, schedules, and service activities effectively to meet customer and business objectives.
• Work independently when required while contributing effectively as part of a team.
• Maintain a high level of professionalism, technical knowledge, integrity, and accountability.

Required Skills & Knowledge

• Knowledge of Gas Chromatography (GC) or GC-MS applications.
• Strong understanding of chemistry and/or food science.
• Laboratory equipment experience.
• Strong troubleshooting and problem-solving skills.
• Excellent analytical and application skills.
• Ability to train and coach customers.
• Strong customer-service and communication skills.
• Excellent attention to detail and documentation skills.
• Ability to prepare quality and service reports.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office and CRM/Salesforce systems.
• Ability to work independently and as part of a team.
• Willingness and flexibility to travel 40%–60%.

Education & Experience

• Bachelor's degree in Chemistry, Biochemistry, Food Science, or a related field.
• Minimum 12 months of laboratory experience.
• Experience with commercial customer service is preferred but not required.
• Experience with laboratory instrumentation, GC, or GC-MS is highly desirable.

Preferred Qualifications

• Customer training or technical training experience.
• Experience providing post-sales product instruction.
• Experience working directly with customers in person.
• Experience with quality-management systems and technical reporting.
• English language proficiency required.
• Spanish language skills are a plus.