Collections Analyst

Collections Analyst

The Collection Analyst is responsible for managing a substantial portfolio of Ad Sales for Local TV Stations, including identifying and resolving discrepancies, maintaining a consistent payment pattern, and fostering strong client relationships. The role requires the use of various collection methods and techniques to optimize cash flow and minimize bad debt risk.

Responsibilities

• Oversee Ad Sales TV Stations Collections portfolio varying.
• Contacting customers for the prompt collections and resolution of the aged receivables using various collection methods,
• Keeping adequate records of all contact made with customers
• Performing timely follow-up on accounts ensuring customers pay within payment terms
• Managing & resolving high volume of customer discrepancies (ensuring proper communication with ad sales, & stakeholders)
• Meeting cash collection targets (KPI's such as Cash targets, Aging, DSO, % of Overdue)
• Providing leadership with periodic cash forecast projections
• Working closely with other departments / functions to understand the specific issues causing payment delays; also directly involved in determining the most appropriate course of action (account credit holds, payment plans)
• Preparing routine reports for the management team
• Organize and participate in the periodic aging reviews with Management
• Supporting customer's ad-hoc requests (statement of accounts, invoice copies, backup documentation, accounts reconciliations, etc.)
• Working closely with various departments, playing an active role during month end close activities
• Ensuring that Accounts Receivable ledgers are properly managed
• Supporting the Cash Application team in the account reconciliation process (addressing cash application issues and following-up with customers on missing documentation & remittances)
• Providing detailed backup explanation of outstanding AR balances to both internal & external auditors
• Prepare Discrepancy reports for Sales Management
• Providing immediate escalation of any concerns such as changes in the customers payment trends
• Prepare customer refund requests
• Advise Credit department in a timely manner of all accounts experiencing financial difficulties
• Run, prepare and analyze various reports, including the discrepancy report, cash package and monthly aging reports
• Prepare cash forecast reports for month end expectations for Manager's review
• Work within a team environment to achieve established common goals and deadlines, including established Cash targets
• Work on month end close jointly with OTC center of excellence hubs and controllership teams. During critical times, this may include applying cash
• Embrace technology changes and forward AI solutions

Requirements

• 0-3+ years of relevant working experience in a similar role in
• Accounts Receivable
• Credit
• Collections
• Billing
• Bachelors degree in Business, Accounting, Finance or other relevant fields
• General knowledge of accounting principles a plus
• Strong knowledge of Microsoft Office -Excel & Word
• Strong communication skills - oral, written, interpersonal
• Strong Analytical and problem-solving skills
• Ability to multi-task, prioritize and deal with ambiguity
• Flexibility with work schedule
• Demonstrated the ability to be a team player and possess strong work ethic and integrity
• Ability to operate in a fast paced environment and meet critical deadlines
• Demonstrate excellent organizational skills
• Demonstrate strong interpersonal skills
• Collections experience a plus
• Language skill a plus
• Experience in media industry a plus
• Ability to adapt to organizational transformation
• ERP or financial system experience a plus (SAP, Oracle a +)