Urgently Hiring Client Service Representative

Client Services Representative (CSR)

Mount Laurel Animal Hospital is seeking a Client Services Representative (CSR) with a passion for delivering exceptional client service and supporting the critical functions of our Emergency and Specialty team. As the first friendly face (and voice!) our clients meet, you'll play a vital role in shaping their experience and supporting a fast-paced, collaborative team of professionals.

Responsibilities

• Greet clients and patients with compassion and professionalism
• Answer phone calls, schedule appointments, and manage client inquiries
• Assist with check-ins, check-outs, financial discussions, and client education
• Maintain accurate client and patient records
• Coordinate communication between clients, doctors, and specialty teams
• Manage documentation: pet insurance, records, faxes
• Support front desk organization and cleanliness
• Attend team meetings and training to build skills and teamwork
• Collaborate across departments to ensure a seamless experience

Qualifications

• Minimum 2 years in a veterinary hospital
• 1+ year of client service experience (phones, scheduling, reception)
• Exceptional communication, organization, and multitasking skills
• Familiarity with EzyVet or Vet Radar is a bonus
• Positive, solution-focused mindset and team spirit
• Comfortable in a high-energy, emotionally dynamic environment
• Weekend, and holiday availability required

Why Choose Mount Laurel Animal Hospital?

• Supportive Culture: Join a team that truly values compassion, collaboration, and community. We work hard, support each other, and celebrate our wins, big and small.
• Work-Life Balance: Your well-being matters. We offer flexible scheduling, generous PTO (including your birthday off!), and wellness resources to support your life both inside and outside of work.
• Professional Growth: We offer ongoing access to continuing education, mentorship, and the support of an integrated emergency and specialty hospital.
• Ideal Location: Enjoy suburban charm with big-city access, just minutes from Philadelphia, an hour from New York City, and close to the beautiful New Jersey Shore.

Benefits

• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies
• Flexible work schedule options

Additional Perks

• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• Employee pet care discounts
• And much more