Senior Training Manager New York, New York

JOE & THE JUICE is a people‑centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high‑energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Inclusion Growth As a Senior Training Manager you will be responsible for training, educating, and developing all District Managers and Store Managers within your designated markets based on our internal training modules and other relevant material determined by the Head of Central Ops and Regional Director. You will design, refine, and roll out learning experiences that build capability, reinforce JOE’s culture, and support operational excellence at scale. From onboarding to career progression, you will translate strategy into actionable training modules and ensure consistent execution in the field. Key Responsibilities Program Development & Delivery Design and refine role‑specific training programs for District Managers, Store Managers, Assistant Managers, Shift Leaders, and Juicers, in collaboration with global HQ. Support operations, ensuring markets deliver high‑impact training sessions (virtual, classroom, and in‑store) that engage, inspire, and develop participants. Partner with the New Store Openings team to build training into launch timelines and ensure smooth onboarding. Leverage a mix of training formats and tools (e‑learning, workshops, on‑the‑job training) to meet diverse learning needs and maximize accessibility. Ensure all training content is engaging, practical, and operationally relevant, incorporating real‑world scenarios and hands‑on learning to drive retention and performance. Cross‑Functional Collaboration Work closely with Operations, HR, Implementation and Marketing to ensure training aligns with business goals and brand standards. Collect feedback from field leaders and iterate programs to meet evolving needs. Act as a strategic liaison between field teams and cross‑functional partners, ensuring clear communication, alignment, and seamless execution of training programs. Drive consistency across departments by aligning messaging, processes, and expectations within all training materials. Measurement & Impact Track training participation, certification, and performance metrics. Analyze data to evaluate effectiveness and recommend improvements. Support the development of scalable tools, playbooks, and digital content. SOP Creation & Operational Standardization Develop, document, and maintain Standard Operating Procedures (SOPs) aligned with JOE’s operational standards and brand guidelines. Collaborate with Central Ops, Global HQ and Regional leadership to continuously refine SOPs based on field feedback and performance data. Train and coach Managers, Shift Supervisors and Team Members on proper SOP execution, ensuring accountability and adherence in the field. Support new market openings with structured training plans and on‑the‑ground execution. Qualifications 3-5 years of experience in Training, Learning & Development or a related field within QSR environments. Proven people management experience, including leading, coaching, and developing teams (e.g., trainers, field leaders, or operational staff). Strong background in designing and delivering scalable training programs across various roles and seniority levels. Demonstrated ability to translate business strategy into practical training solutions that drive operational excellence. Experience working in fast‑paced, high‑growth environments with evolving priorities and multi‑stakeholder coordination. Strong understanding of SOP development, operational standards, and training compliance frameworks. Knowledge of food safety, hygiene standards, and regulatory compliance within food or hospitality environments. Compensation Starting at $125,000. By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. Joe & The Juice is proud to be an equal opportunity employer. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background. #J-18808-Ljbffr Joe & The Juice