Part-time Customer Service Representative

Job Description

Job Description

Description:

America's Auto Auction (Central Houston)

2000 Cavalcade Street

Houston, TX 77009

Part-time Customer Service Representative

Growing international auction company! Part-time Customer Service Representative opening!

Rewards for Part-time Customer Service Representative

• $18.00 - $21.00 per hour, based on experience
• Part-time employees may be eligible for select company benefits

Responsibilities of Part-time Customer Service Representative

• Serves as a primary point of contact for assigned buyers and sellers.
• Builds long-term relationships through regular communication, follow-ups, and proactive outreach.
• Educates customers on auction services, processes, timelines, and policies.
• Identifies customer needs and works internally to provide appropriate solutions.
• Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services.
• Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues.
• Handles customer concerns and complaints professionally, working toward fair and timely resolution.
• Tracks and follows up on open customer requests to ensure timely resolution.
• Escalates complex or sensitive issues to management when appropriate.
• Identifies trends in customer feedback and communicates insights to leadership.
• Accurately documents customer interactions, issues, and resolutions in CRM or auction systems.
• Maintains up-to-date customer records and communication logs.
• Assists with preparing reports related to customer activity, service issues, and satisfaction metrics.
• Performs other duties as assigned.

Work Hours for Part-time Customer Service Representative

• Tuesday - Thursday 9am - 5pm
• Friday 9am - 1pm

Requirements:

Required Skills/Abilities for Part-time Customer Service Representative

• Ability to deliver professional, courteous, and solution-oriented customer service.
• Strong verbal and written communication skills
• Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions.
• Comfortable managing multiple customer requests simultaneously while meeting deadlines.
• Excellent organizational and follow-up skills.
• Strong attention to detail to ensure accurate documentation and communication.
• Proficiency with CRM platforms, auction management systems, and Microsoft Office applications.
• Self-motivated with a strong sense of accountability and follow-through.

Education and Experience

• High school diploma or equivalent required. 
• Previous experience in customer service, account management, or client support preferred.
• Experience working with B2B customers is a plus.

Physical Requirements

• Office-based role with frequent interaction with customers and internal teams.
• Requires prolonged periods of computer and phone use.
• Occasional lifting of files or materials up to 25 pounds.

America’s is an Equal Employment Opportunity employer.