Customer Services Officer

Customer Services Officer
FrieslandCampina Consumer Dairy USA, known for its diverse and exciting range of Internationally Acclaimed Cheese Brands, has an opening for a Customer Service Officer (CSO). The CSO plays a pivotal role in executing our Customer-centric service approach by delivering a "Worry-Free" experience to our customers. Responsible for entry of sales orders, coordinating/scheduling shipments and delivery, accurate invoicing, and ensuring the customer receives timely and accurate communication.


This is a part-time 20 hours per week and temporary role from August 3, 2026 to end of April 2027 or potentially longer.


What you will do:

• Manage and maintain strong relationships with internal and external stakeholders
• Enter sales orders, create delivery orders, arrange freight to customers and process invoices
• Retrieve orders and submit invoices using third-party EDI providers
• Solve warehouse and trucking issues when necessary
• Assist warehouse manager with inventory queries
• Act as a liaison with the Sales and Marketing Teams
• Report to Customer Service Team Lead

• Strong organizational skills
• Self-sufficient, independent and a team player
• Motivated and open to learning new things
• Must be able to multi-task and adapt to different working environments
• Knowledge of MS Office (Excel, Word, PowerPoint) and SAP
• 5+ years of experience in a similar role