Retail Lead - Orlando City Soccer Club & Pride Team Store

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW  

The Retail Lead  delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support. 

  HOW WILL YOU DRIVE IMPACT  

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. 

  Fan & Customer Impact  (Obsessed with Fans) 

• Drive sales results by consistent execution of daily operations 

• Support back of house operations; maintain stockroom organization 

• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines) 

• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time) 

• Work with Retail Associates to ensure an exemplary fan experience 

Ownership & Execution  (Determined & Relentless Mindset) 

• Communicate expectations for assignments and projects to Retail Associates 

• Provide training and assistance to Retail Associates as required 

• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience 

• Understands Fanatics Values and how they relate to their role 

• Perform ‘Manager on Duty responsibilities’ as needed 

Innovation & Problem Solving  (Entrepreneurial Spirit) 

• Identify opportunities to improve processes, products, or fan experiences 

• Apply creative thinking and new approaches to solve complex challenges 

• Act with urgency and adapt quickly in a fast-paced, high-growth environment 

Team & Leadership Impact  (Build Championship Teams) 

• Collaborate cross-functionally to drive shared goals and team outcomes 

• Build strong partnerships across the organization to deliver results 

  CAPABILITIES & EXPERIENCE YOU BRING  

Required Qualifications:  

• Must be at least 18 years of age 

• Previous retail, customer service, or hospitality experience preferred 

• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events 

• Reliable attendance and punctuality 

• Strong communication, interpersonal, and teamwork skills 

• Ability to work effectively in a fast-paced, team-oriented environment 

• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds 

• Maintain a professional appearance and represent the Fanatics brand positively 

Education:  

• High school diploma or equivalent experience preferred 

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, .

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