Service Manager - Boats

divh2Boat Services Manager/h2pThe Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities./ppEssential Functions:/pulliSupports the Boat Manager in the achievement of the departments or dealerships financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals./liliProvides daily supervision and direction to the associates in the Service Department./liliSchedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customers satisfaction on a timely basis./liliMaintains and constantly strives to increase associate productivity./liliMaintains a safe, clean and secure work environment./liliSupports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers./liliAssists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment./liliResolves customer and associate opportunities with Boat Manager./liliAssists the Boat Manager with coordination of all Special Events to include Boat Shows, Classic events and / or other on or off-site promotional activities./liliManages and ensures accuracy of unit and parts inventories./liliEnsures warranty claims are created, submitted and warranty payments received on a timely basis./liliEnsures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled./liliAssists the Boat Manager in executing other Supervisory responsibilities in accordance with the Companys policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates./liliAll Other Duties As Assigned./li/ulpExperience/Qualifications:/pulliExperience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus/li/ulpKnowledge, Skills and Ability:/pulliAbility to calculate figures and amounts such as discounts, commissions, and percentages/liliAbility to read and analyze certain reports/liliAbility to effectively present information and respond to questions from Managers, associates, customers, and the public/liliAbility to conduct meetings and presentations to groups/liliProficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems/liliDemonstrated strong interpersonal skills/liliAbility to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff/li/ulpTravel Requirements:/pulliN/A/li/ulpPhysical Requirements:/pulliRegularly performs computer work, walks and stands/liliOccasionally sits and lifts up to 50lbs/li/ulpIndependent Judgement:/pulliPerforms duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices./li/ulpFull Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!/pulliMedical/liliDental/liliVision/liliHealth Savings Account/liliFlexible Spending Account/liliVoluntary benefits/lili401k Retirement Savings/liliPaid holidays/liliPaid vacation/liliPaid sick time/liliBass Pro Cares Fund/liliAnd more!/li/ulpBass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law./ppReasonable Accommodations/ppQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io./p/div