Front Office Operations Lead for Guest Experience

Summary Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus. Are you ready? Because we are looking for an Assistant Front Office Operations Manager What does the ROLE entail? Responsible for short- and long-term planning and the management of the hotel's Front Office operations to include Front Desk, PBX and Guest Services (Bellstand) Accountable for assisting, leading and enhancing guest experience from pre-arrival to post departure activities by planning and coordinating with related hotel departments and colleagues I n addition to assisting in the operation of Front Office operation and guest services colleagues, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction Maintain guest room inventory & communicate effectively with reservations and housekeeping department Coach and counsel a team of more than 10 colleagues, to reflect Hyatt Service Standards and Procedures Position is a highly visible role that requires strong leadership, guest recovery and problem solving May assist in other operational departments and will be trained accordingly Coach and motivate front office colleagues to achieve up-sell & enrollment goals for department Ensures proper staffing levels for customer service goals Demonstrates Hyatt Values: Empathy, Integrity, Respect, Inclusion, Experimentation, Wellbeing Your EXPERIENCE: A true desire to satisfy the needs of others in a fast-paced environment Demonstrated ability to lead, motivate and coach a team A minimum of 1 years of previous front office hotel supervisory experience is preferred Strong and concise verbal and written communication skills Unafraid of financial related tasks, projects and responsibilities Must possess excellent organizations, interpersonal and administrative skills A fun and energized person with a creative mindset Committed to delivering a high level of customer service Must be proficient in general computer knowledge Ability to work a flexible schedule including nights and weekends What's in it for YOU? General Perks: An entry to the Hyatt Family, a place where we care for people so they can be their best 12 free nights at Hyatt hotels globally every year and 50% Discounts at our F&B outlets Take pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNE Affordable Medical, Dental and Vision Coverage after 30 days of employment Vacation days Uniform provided and laundry is taken care of in house Connect with thousands of National and Local Partners for Various Discounts Free COTA Bus Pass Discounted monthly parking passes for Downtown parking Family Events and Recognition Celebrations Wellbeing: "Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose" To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge, as well as hotel gym access Social & Community Activities; Team building outings, Sports/wellbeing activities Health, Dental, Vision Insurance eligibility after 30 days of employment Development: "Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant Regular Check-In Conversations with Managers to discuss personal career goals A wide range of on-property and online training opportunities though-out the year. Education assistance of up to $1,000 per year toward personal growth and development Qualifications Your MINDSET: A team player with a good portion of personality Enthusiasm and a hands-on mentality A true representative of the company to customers, employees, and the public A team player with a hands-on mentality and a love for hospitality A true support for our customers Are WE what YOU are looking for? If the answer is YES , then please click the link and apply! All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement