Dispute Intake Analyst
Fifth Third
- # Dispute Intake AnalystApplylocations: Cincinnati, OHtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 7, 2026 (30+ days left to apply)job requisition id: R69895**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.**GENERAL FUNCTION:**Under general supervision, the Dispute Intake Analyst provides outstanding customer service while capturing accurate customer account and transaction information.The Dispute Intake Analyst plays a crucial role in delivering exceptional customer service while managing complex dispute scenarios. Under general supervision, the Analyst will service inbound phone calls from customers and bankers in a call center environment to assist customers needing to file a dispute or check on the status of a previously filed dispute. This may include specialized disputes, including denied claims, reassertions, repeat offenders, and Private Bank client customers. The Analyst actively listens to and questions customers, thinking critically to accurately initiate disputes, performing moderate risk analysis, and ensuring compliance with Uniform Commercial Code (UCC) and Regulation E and Regulation Z claims. The Analyst uses various bank and vendor systems to research questions regarding the disputed transactions with the goal of preventing losses to the customer and the bank.By leveraging conflict management skills, the Intake Analyst effectively de-escalates dissatisfied customers and escalates process, customer and procedure concerns to the appropriate team. The Analyst’s goal is to balance customer experience with the bank's risk management, ensuring optimal outcomes for both.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.**ESSENTIAL DUTIES & RESPONSIBILITIES:*** **Dispute Filing:** Accurately file dispute claims in accordance with bank policies and regulatory requirements, comprehensively capturing customer accounts and transaction information to ensure accurate case decisioning.* **Documentation:** Maintain detailed and accurate records of all customer interactions and dispute filings, using various computer systems for tracking, information gathering, and troubleshooting.* **Risk Assessment and Compliance**: Conduct initial risk assessment of account and transaction data involving all Federal Regulations (UCC, Reg E/Z) to balance customer experience and case decision accuracy. Stay informed about the latest regulations and policies related to dispute resolution and ensure all actions comply with these standards.* **Escalation:** Escalate complaints to appropriate leadership when identifying trends/issues and offer recommendations for improvements to policy and procedures, as applicable.* **Customer Service:** Provide excellent customer service by addressing customer inquiries, projecting confidence, and ownership, and resolving issues promptly and professionally.* **Training and Guidelines:** Rely on training, instructions, and pre-established guidelines and procedures to execute the functions of the job while referring exception cases to Supervisor/Manager.**Performance Metrics:*** **Quality:** Maintain a high level of accuracy in dispute filings and documentation, measured through internal audits and quality assurance reviews.* **Conformance:** Adhere to the provided daily schedule, including punctuality and attendance, measured through adherence reports.* **Sentiment:** Ensure positive customer experiences, measured through speech analytics and sentiment analysis.* **Average Handle Time:** Efficiently manage call durations to meet the average handle time targets, measured through call center performance reports.**SUPERVISORY RESPONSIBILITIES:**None.**MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:*** One to three years of experience in Disputes, Fraud, Banking, or a related field preferred.* Associate's degree or equivalent work experience.* Strong analytical, problem-solving, multi-tasking, and conflict resolution skills.* Strong oral and written communication skills; ability to communicate effectively verbally and in writing and internal and external customers.* Excellent teamwork, interpersonal skills, and relationship building skills.* Proactive in identifying potential concerns and following up to resolve such issues.* Strong attention to detail and organizational skills.* Ability to work under pressure and meet deadlines within regulatory timeframes.* Ability to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met, and cases/customer concerns are escalated appropriately to capture Complaints.* Strong computer navigation skills and ability to run multiple screens with different programs while simultaneously taking customer calls.Dispute Intake AnalystAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
- J-18808-Ljbffr Fifth Third
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Dispute Intake Analyst in Cincinnati, OH vacancy
- ...Dispute Intake Analyst Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Under general supervision, the Dispute Intake Analyst provides outstanding...SuggestedWork experience placement
- Fifth Third Bank in Cincinnati, Ohio is seeking a Bilingual Dispute Intake Analyst to provide exceptional customer service in handling complex dispute scenarios. The role requires fluency in English and Spanish, strong analytical skills, and the ability to manage customer...Suggested
- Fifth Third Bank, N.A. is seeking a Bilingual Dispute Intake Analyst in Cincinnati, Ohio. The role involves delivering exceptional customer service and managing complex dispute scenarios in both English and Spanish. Key responsibilities include filing dispute claims, risk...Suggested
- Fifth Third Bank in Cincinnati, Ohio is seeking a Dispute Intake Analyst to provide outstanding customer service while managing complex dispute scenarios. You will assist customers needing to file disputes or check the status of their claims in a call center environment...Suggested
$75k - $95k
...accommodation or an alternative application process. FINANCE DATA ANALYST Regular Full-Time Cincinnati, OH, US 9 days ago Requisition ID:... ...by customer, aging bucket, credit limit utilization, and dispute status — with drill‑through to invoice level Develop DSO trending...SuggestedFull timeContract workImmediate startEmery Oleochemicals Group
Cincinnati, OH2 days ago- ...Lead Business Analyst Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the... ...Issue Triage Establish and drive consistent approaches for intake, triage, and prioritization of data quality issues...Work at office
Fifth Third Bancorp
Cincinnati, OH1 day ago - ..., OpenAI API, and enterprise AI workspaces. Experience with Slack-based support, Zendesk, Jira, Confluence, ServiceNow, or similar intake and ticketing platforms. Understanding of license management, user provisioning, Okta/SCIM, access approvals, and enterprise identity...
- ...The Compensation Analyst is responsible for the administration, oversight, and continuous improvement of compensation programs, with... ...Help Case & Service Delivery Leadership Oversee Workday help case intake and resolution for compensation‑related inquiries Ensure cases...Hourly payContract work
First Student
Cincinnati, OH3 days ago - ...IT Business Systems Analyst page is loaded## IT Business Systems Analystremote type: Onsitelocations: Cincinnati, Ohiotime type: Full timeposted on: Posted Todayjob requisition id: JR100984**Job Summary:**The Global Business Systems Analyst (Techno-Functional) will play...
Crane Co.
Cincinnati, OH3 days ago - ...to discover and create, through collaboration, cutting edge solutions to tough problems. Job Summary The Business Systems Analyst I is an early career role responsible for supporting ERP systems and related business applications in a manufacturing environment....Work at office
Meridian Bioscience
Newtown, OH2 days ago - ...Quality Assurance Analyst The Quality Assurance Analyst will be responsible for working closely with internal 84.51° product owners and business users to understand requirements, translate those into test cases, execute those test cases, and track progress and defects...Work experience placement
Software Technology Inc
Cincinnati, OH19 hours ago - ...service (at company’s discretion) Career growth paths with Advancement Opportunities Open Positions Position: Business Operations & Data Analyst Location: 4073 E Galbraith Rd, Job Id: 647 # of Openings: 0 We are looking for a Business Operations & Data Analyst to support our...
Delphos Wireless, a Cricket Wireless Authorized Retailer
Cincinnati, OH4 days ago - Participates in ensuring IT quality assurance strategy, processes, and deliverables are achieved for projects, adhering to quality assurance best practices. • Execute comprehensive automated and manual functional testing based on analysis and understanding of the requirement...Local area2 days per week3 days per week
My3Tech Inc
Cincinnati, OH4 days ago - Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Job Overview This position will primarily work in the area of information security operations. The ideal candidate will have education or experience in the field of...Hourly payWork experience placementWork at officeFlexible hours
ARMA International
Cincinnati, OH3 days ago - ...documentation and account research Analyze and handle payment exceptions (e.g. returned payments, customer deposits, credit card disputes, write-off recoveries) Make customer calls to request additional information to properly apply for payments Analyze and process...Work experience placement
$74.3k - $94.74k
...and data that support world‑class patient care, groundbreaking research, and life‑changing innovation. As an Information Security Analyst II, you will work alongside cross‑functional teams to strengthen and support the security infrastructure of one of the nation’s top...Full timeWork experience placementRemote workShift workCincinnati Children's
Cincinnati, OH3 days ago$22 - $28 per hour
...WhiteDog is seeking an Information Security Analyst to join our Security Operations Center team. The Analyst will help coordinate and report on cyber incidents impacting SOC-as-a-Service customers. This position involves critical duties and responsibilities that must continue...Hourly payFull timeWork at officeWhite Dog Inc
Cincinnati, OH3 days ago- ...JOB TITLE: Intake Specialist EMPLOYER: Urban Minority Alcoholism and Drug Abuse Outreach Program DEPARTMENT: Administration REPORTS TO: Clinical Director EFFECTIVE DATE: 9/13/2024 SUMMARY: The Intake Screener is responsible...Work at officeTrial periodWeekend workAfternoon shift
Umadaop of Cincinnati
Cincinnati, OH4 days ago $95k - $105k
...learn more. Base pay range $95,000.00/yr - $105,000.00/yr Direct message the job poster from ComResource As an Information Security Analyst, you’ll serve as a key defender of our digital environment. Your mission: safeguard sensitive data, neutralize threats, and ensure...Full timeShift workComResource
Blue Ash, OH3 days ago- ...one of the leading Clinical Research Organizations companies in Healthcare. We are hiring a full-time talented Information Security Analyst who is technical, dedicated to learning new things, security-minded, strong initiative, and able to manage projects autonomously....Full timeInternshipLocal area
Medpace
Cincinnati, OH2 days ago - ...Insight Global is seeking a full-time Business Analyst to join one of our clients in downtown Cincinnati. In this role, your day focuses on supporting and optimizing the technology that powers financial, actuarial, and tax functions, working closely with the teams System...Full timeWork at office
Insight Global
Cincinnati, OH1 day ago - Kemper Corporation in Cincinnati, Ohio is seeking a detail-oriented Data Systems Analyst to ensure data quality and compliance across enterprise platforms. The role involves validating business requirements, analyzing data quality risks, and developing testing strategies...Remote job
- ...Intake Specialist (4744-70) at Hamilton County Government General Description Under the direction and supervision of the Executive Assistant, the Intake Specialist performs general receptionist and clerical support responsibilities; greets clients and visitors and responds...Work at officeLocal areaDay shift
Y Axis Inc
Cincinnati, OH3 days ago - ...IT Business Analyst Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members,...Work experience placementInternshipWork at office
Tire Discounters
Cincinnati, OH3 days ago - ...oriented Data Entry Specialist to join our growing team. This is a non-patient-facing, office-based role ideal for someone with Data Intake experience who enjoys accuracy, organization, and working in a fast-paced setting. Key Responsibilities Accurately enter and manage...Hourly payWork at office
Advantage Respiratory Services
Cincinnati, OH3 days ago - A leading financial services company based in Cincinnati is looking for an IT Business Analyst III. In this role, you will analyze complex legacy systems and work on modernizing data integration processes. You will use RDBMS and collaborate with architects on domain-oriented...
- Urgent Need Sr. IT Business /Data Analyst Contract USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world‑class ability...Contract workWorldwide
- byebyeoffice is seeking a Quality Assurance Analyst to join a technology team supporting a federal client. This fully remote role requires U.S. citizenship and experience in testing web applications. The analyst will develop and maintain test plans while collaborating with...Remote jobHourly pay
$48 - $55 per hour
...Epic Certified Health Information Management (HIM) Senior Analyst – Application Coordinator Accenture Flex offers you the flexibility of local fixed‑duration project‑based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee...Hourly payLocal areaFlexible hoursAccenture
Cincinnati, OH3 days ago- ...development teams to fix issues and actively contributing to improving overall quality control procedures. Mentor and train junior QA analysts and leading testing efforts on complex projects. Requirements Bachelor’s degree in computer science or related field. Experience...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Dispute Intake Analyst. Be the first to apply!
Related searches
- health analyst Cincinnati, OH
- hospitality analyst Cincinnati, OH
- senior contracts analyst Cincinnati, OH
- incident response analyst Cincinnati, OH
- manufacturing analyst Cincinnati, OH
- military analyst Cincinnati, OH
- pharmacy analyst Cincinnati, OH
- proposal analyst Cincinnati, OH
- senior database analyst Cincinnati, OH
- transportation analyst Cincinnati, OH