Technical Account Manager

Technical Account ManagerAre you an expert in web platforms who thrives on building deep, strategic relationships with clients? Do you have a track record of using your technical knowledge to drive product adoption and enjoy shifting gears from troubleshooting complex technical issues to strategizing account growth? As a market leader in secure QR-code and digital product passport solutions, our platform connects billions of physical products to the cloud, enabling brands to protect, comply, and engage at scale. We are seeking a bilingual (English and Spanish) Technical Account Manager based in the Twin Cities to elevate our deployments and customer relationships. In this role, you will support enterprise clients, ensure optimal solution setup, resolve technical challenges, and drive product adoption and account growth. You will collaborate closely with Sales, Marketing, and Product teams, and play a key role in shaping our help center content and company culture.What You'll DoOwn technical support for both day-to-day questions and complex issues for clientsEnsure customers have optimal solution setup and configuration aligned with their business goalsIdentify and resolve technical challenges that prevent customers from achieving their goals or maximizing ROIBuild and maintain strong, long-term relationships as a trusted advisor and key point of contact for enterprise accountsConduct Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) for enterprise clientsIdentify upsell and cross-sell opportunities by leveraging MEDDPICC insights and account configuration analysisImplement and leverage advanced technical support tools and approaches, including AI solutionsTest new product features, communicate benefits to customers, and share product feedback with product and development teamsDevelop and expand help center content, including step-by-step guides, tutorials, and best practices for customersCollaborate with Sales, Marketing, and Product teams to ensure customer success and drive product adoptionWhat You Bring2-5 years of experience in technical support or technical account managementFluency in written and spoken Spanish and EnglishCurrently residing in or near the Twin Cities (Minneapolis area)Experience in a start-up or scale-up environmentProficient in customer support ticket management and CRM systemsProficient in technical writing and/or Help Center documentationSkilled in data organization, analysis, and reporting using Excel or Google SheetsStrong relationship-building skills with internal and external stakeholdersExperience collaborating with Sales, Marketing, and Product teamsPassionate about contributing to a positive and inspiring company cultureExperience establishing new projects and teams; thrives in entrepreneurial environmentsFamiliarity with sales qualification methodologies such as MEDDPICCProficiency with generative AI tools for data extraction, analysis, and displayExperience using scripting and command-line tools to investigate customer issuesWhat's In It For YouCompetitive medical, dental, and vision insurance plansHealth Savings Account (HSA) and Dependent Care FSASupplemental coverage options401k plan with company match and full vesting upon eligibilityPaid time off, sick time, and paid company holidaysEmployee Assistance Program (EAP) offering virtual counseling, financial and legal services, life coaching, and moreOpportunity to shape an inspiring and inclusive company cultureDisclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.